Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping (Spain) With small damage to the top (no light) maybe by blow on shipping Good light although not homogeneous throughout the plate, the bottom is darker. Very good packaging.
Goods consistent with the description recommend salesman
The order came quickly enough, packed well, but the already broken one came and the adhesive tape was open, I had to roll everything myself and re-put it. And so everything works. Photo attached, 3 modes of illumination.
Всё как в описании, отличная вещь
I came in three weeks. The product corresponds to the description. Light bulbs on one side of the dovetail, so the light is not evenly distributed over the surface.
Works properly. However, the design is flimsy, it would be necessary to handle more carefully
Very convenient for a child. Small board. Shipping fast.
Chinese friend! Thank you very much for such a copy board. This is a wonderful thing that will help me draw over and then copy the circuit board of the electronic circuit, or copy the electrical circuit of any device. Babies are a great joy. I checked the copy board, light switching. Everything works fine. Once again, thank you for such a wonderful thing-a copier board. All the time the order was tracked. Oleg
Excellent thing, packed on conscience, drove quickly
качество хорошее ,ребенку очень понравилось
Cute real, arrived within Weekly. Note (I am not שמתי.) שמדובר size A5 and it's small. The device connects to and have a has 3 modes of light. My daughter flying on it.
Very good packing, two layers of protection. Smaller than I thought it would be. The light not very strong, but the visibility is good enough to trace a drawing. I recommend!
Hello. the goods came quickly. but the board for some reason does not turn on! I connected it by clicking on on. Nothing happens.
The product was very well packed, arrived earlier than expected. The table is made of acrylic with LED lights, came with its respective instruction in English/Chinese and charging cable, the three modes of light work perfectly (low, medium and high). It's as described. I'm very happy with my acquisition. Thank you very much (:)
Well, the size seems to be appropriate.
Not three weeks have passed, as the goods were delivered safely and safely. My granddaughter will be happy. Brought the courier to the door, packed perfectly. Thank you for your fair service.
My daughter liked to draw on it. I did not like that it is smaller than A4 and that you can not work without the wire included in the outlet. And so great thing.
Everything, as in the description. Delivery is very fast, 10 days to Estonia. packed perfectly, delivered without defects. Recommend! Ordered 2 pieces
Пришёл быстро, все работает
The board corresponds to the declared, but how to use it has not yet figured out, then I will add.
Cool
Заказ прибыл за 3 недели, целый и невредимый. Работает хорошо, со своей функцией справляется. 5 звёзд!
A small size to a certain extent and good for children
The product came well packed, and light well screen for necklace diamonds. Loved
The product came well packed, and light well screen for necklace diamonds. Loved