Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received very quickly. It's smaller than I expected, I didn't read the specs well. It's a 5 size. Good lighting.
The product is as described, it has 3 levels of light, which are perfect for use. The order arrived in less than 2 weeks in Monterrey. Fully recommended❤
I arrive before time, super well packed, I loved it :), exactly as in the picture
Все полностью соответствует описанию.
Everything fully corresponds to the description.
Fast delivery, the product turns on, it works.
Arrived, all OK, pictured paresse be great, but small, but this good, all OK, as the announcement
Arrived, all OK, pictured paresse be great, but small, but this good, all OK, as the announcement
Parcel came
Gracias vendedor, llegaron en muy buen estado, perfectamente protegidas.
Arrived 12 days ahead of schedule, well packed in perfect condition.
Пришёл быстро, целый, хорошо упакован.
Came quickly, whole, well packed.
Perfect
Received a parcel with a courier. When the first attempt to turn on the tablet did not work. I waited very much for the board and was upset when I realized that the device does not work. The son checked with another wire, she did not know. The board is shining. The size suits me. Took off the star for a non-working wire.
You can write about your Spanish shopping experience. Spain Andalucia Malaga
The goods came relatively quickly. Everything works. It is very convenient to collect the diamond picture!
While everything works fine. Very simple but convenient and useful instrument
This product is outstanding, has three levels of light intensity. Arrived packaged to perfection. Recommend this store!
parfait
Very prompt delivery! And good quality goods! I am happy
un poco pequeño
Nice product. Came just on time. My daughter loves drawing and she can copy pictures that she like to draw with the help of this. Use the usb cable and dim the lights. You will like it.
Product exactly as described, has a good size, well packed and working perfectly, the shipping was very fast!!
Product exactly as described, has a good size, well packed and working perfectly, the shipping was very fast!!