Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PROS: Great for their motor skills and helping them build confidence in riding around. It's sturdy and very safe. The handlebar is adjustable. The wheels are bigger to help with the stability and balance. Has a grip that keeps them safely on the scooter. It's lightweight so that even if she falls or it falls on her, it wont cause harm. MY DAUGHTER LOVES IT.
My kid wanted a scooter, so I bought it for him. He likes blue, but I prefer the black graffiti style. because it looks special It is very portable and can be folded, so you can take it with your children to play at any time when you go out.
With our domestic shipping stripes ㅎ ㅎ Shipping incredibly faster products on what more hanging pinwheel groom the four key Thank you ^^
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Days shipping products and has arrived in 4th. Product Configuration is foldable structure durable and left and right torsion the flow is minimized and four.
Your days shipping nicer
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Super Scooter! The arc is easy to control, the wheels to hang out, the handle to lower, the reception-malyunki, Duge yaskrawki. One-stop plastic handle, on the seam of plastic to wash the guests of the outside of the coat plastic. I'm planning a pidrizati Chi shilyatiya wait, Bo dietina MOGE got drunk. Ale in the reception is pre-war. Delivery of the shvidka on the tizhen of lunch. Selling Uncle
Shipping faster! Days only for shipping received. Porcellaneous months children test height Aye well playing with four key. Wheels soft water kickboard ride bike extreme high heels during Indoor the other problem is no living. Of course-top ride bike light intercoat noise is not living in yo.