Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent article, better than I expected, the control is a little clenque and cheap plastic, but the cart itself is pretty good and looks durable, it is able to pass quite a few obstacles without any major problem.
The machine is fire, it goes everywhere the current did not send, the child has already almost 2 hours of it torments and all on one charge, everything is cool, like everything suits except except the color does not seem to change at the end of charging, at least for 1,5 hours has not changed, and so I think for this money the fire, bought for 2,3 K.
Fast delivery, in the remote something fades, but everything works.
Fast delivery, in the remote something fades, but everything works.
Very smart, I wanted to slow down. For an apartment of 37 cm bolshevata. Everything came quickly. the battery is charged. Sorry batteries to the remote in the kit was not. On the street or in a large room the most it!
Produto muito bom obrigado
The car did a good check on the snow shparit as it should. that's only the color box itself no
The car did a good check on the snow shparit as it should. that's only the color box itself no
great car, she have enough power
great car, she have enough power
As the announcement came well packaged and without anything spoiled, came fast for thick woods South, recommend to everyone who wants a quality and resistance, tested on grass, Earth and asphalt, not disappoint me.
It has came very fast. And this car works good. The foam package box was bit crushed but product itself was fine.
good , very quick delivery
Have two children and bought two carts. Are beautiful and the kids loved. Was delivered fast, arrived in good packing for SP Brazil.
Всё круто. доставка супер быстрая. Продавца рекомендую. Описание точное.
Excelente o carrinho meu filho adorou, super recomendo o vendedor, entra super rápida no Brasil. parabéns estou muito satisfeito.
Car show… 15 days to arrive in are Bernardo-SP
The machine is not bad, so is the norms. He rides quickly to his son liked. Recommend. There were no additional shock absorbers in the kit, as in the order, the rest of all the norms.
Машина огонь,жаль не для квартиры. Летает как сумасшедшая. Брал со всеми скидками за 1900, в детском мире такая под 4к стоит.Продавец молодец отправил посылку в день заказа,10.12 заказал 18.12 получил в Пятёрочке. Доставка огонь. Покупал сыну в подарок на Новый Год, счастья будет полные штаны. Продавцу огромное спасибо и удачных продаж
Arrived in perfect order, impressed me the size (bought the 37cm) recommend to overall, very good.