Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is super good. Better than I thought.
Beautiful, it works well, looks like a golden apple. The Post Office took a long time to deliver and even charged a fee.
Arrived with little packaging but in good condition. His movement flows with grace. I think my niece will love it
Is not the same size as they show in the ad or video. Very small. If it were bigger it would be perfect.
The order arrived in estimated time, it came with other orders in a joint bag. It is metal and weighs, it is very cool!
As advertised, fun and it is still possible to film it in motion, making the toy more fun, especially if using slow motion mode and creating scenarios.
Pooping with the bottom. The main metal speiner. Fan Potteriani is definitely like it.
Wonderful, it is the same as a snitch also moves, it is undoubtedly perfect. And very fast shipping.
The thing is cool, that pidshipnik of trohi does not make money
I'm delighted it's adorable
Very handsome. Product identical to the advertised. I liked it very much and I recommend it. Arrived before the scheduled deadline.
Very good, you can't keep it on your finger like others, but it doesn't matter is very nice
I loved it. As announced. I recommend
very shiny and silent fidget spinner. great gift for HP fans
Spiner-svitch in Ukraine for 15 days at once with goods. Metalwork on the viglyad garnies, ale pidshipniki hugni (spin weakly). Not justifying the match.
Perfect beautiful, very fast delivery and weighs, it is good I recommend
Super for fans and just twist something in your hands for concentration. Fast delivery. Recommend!
It really is very beautiful, I recommend it and it is as is the description, it also has a good weight, I arrive very quickly
Very small compared to what I expected but otherwise very pretty, good materials used and turns very well!
just like in the pictures. Spinner made of heavy metal