Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super recommend, my 1 year old daughter is 8 months love. I 've got everyone from the collection. Stimulus for children. Super recommend.
Cute, interactive, good material, thick maderita, although you have to reinforce the figures so that they are not erased
This is already my 3rd purchase of these memorks. Are great, durable, nice pictures
Very nice compact pieces of wood excellent for children the box with the pieces arrived in good condition very nice I loved it arrived before the indicated date
Garna memo Gras. Fishes of the village and garnies of the shreddiness. Malyunki yaskrawi
Just a lot of bags, a box of a trick, and a lot of things are good. Akistsi, garni malyunki, without an ordinary smell. She took 01/08 away, having taken 16/08 from the viddylennya mistepress.
A fun game for children to practice memory, I recommend.
I will describe it. The Gras is good. Came the next to the designated thermal.
Great toy, very beautiful, well packed. It took only one week to arrive to Slovakia. I am very sattisfied.
It is very small I thought it was bigger, but good material of the chips My children loved it
Arrived in 9 days. The chips are wooden and super thick. The drawings are super clear and cute. My daughter and I loved it.
Duge garnoi, malyunki good promolovanii. 20 PCs. Ditina 1.10 me to be lucky. Recommend!
Chose simple animals, got sea animals, simple ones were drawn on the box. So the figures are great, we will study marine animals)))
good
Fortunately the box did not arrive in such bad condition, since it is for a gift. I like the product, the chips are light, I hope the images are durable, it is seen that they are varnished.
Excellent memoramas, comply with what is described in the details of the article. I bought 3 different ones and they all arrived in good condition. Are 4 cm in diameter and my daughter loved it.
Very nice and good material
Super beautiful, I'll love playing with my family. Corresponds to what the supplier indicates and the delivery was fast.
Good workmanship. Small circles for the baby's small handle. I recommend
Garne busy for children. Yakiste Garna. The pakuvannya is mischievized. She married for a gift (