Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent machine, flies)) collected more called quickly, the spare parts are perfectly kept (surprised) from the phone to manage very interxno. I recommend at 10 even years the child was very pleased!
Very sensitive to batteries. From the batteries does not start, there 1,2 volts, sadly, I will redo lithium on the battery. The bumper stuck on the super glue, or then all the time the details fall off. All six are plastic, there is a little lubrication, the fee is not perfect, but it will come out. It is important that she does not letter, or they will erase immediately the faces.
The machine came quickly to look beautiful but the details are not very tightly held the program on the old device is not download, the details were enough for children like
order arrived in one week. thank you!
Magnifico arrived in the agreed time and works very well fully compatible with lego
The car is super, but the spoiler does not hold very firmly.
Fast shipping.
The machine is cool. Drives very quickly. You have to slow down to make furniture and skirting do not beat. To control the smartphone, you need to download a run from the Playmarket. When pairing, go to the WiFi 2,4G, enable Bluetooth and location. And will be your happiness))
за ті гроші які ми заплатили за цю машинку вона суперова, хоча від неї постійно відпадає спойлер та інші запчастини при зіткненні з перешкодою, а також управління не дуже точне, в нашому випадку при русі прямо вона їде прямо і направо, а не рівно і на ліво+вперед по максимуму не їде по колу нормально, все ж іграшка класна. продавець теж класний, запропонував скинути відео руху машинки на електронку щоб розібратись в чому справа:)). Але я подивилась що ми з купонами всякими за неї трохи більше 300грн заплатили і вирішили що то і так супер:))). Управління з телефону працює, але в нас воно дуже не точне, тому не користуємось. Інструкція по зборці дуже детальна, майже як у лего, ключ для розборки деталей ще кращий ніж оригінал, зручніший, ширший. Загалом рекомендую.
Sent quickly, packed without a box, in a bag. And so everything is OK
Very good vehicle has easily to build let all parts were available, Cada is highly recommended
Everything is great! The child is very happy! The app has downloaded and is running. One insult-Customs failed, 2 weeks the goods were waiting for clearance.
Top car, power richtig & szlig.
The product looks great.
Arrived well packed very quickly. Builds up easily, everything fits very nice. One block was not complete, but was usable and not visible. These models are slightly larger (10 blocks wide), the fun part is these are remote control. Tried it with the mobile app, and it works very nicely:-) The driver figure is my own addition...
All over the place all fine. Orders White It for 10 days. The phone works.
Very nice build and cool car. There was one technic pin as spare part. No missing parts. Fast shipping
Super fast delivery 2 days
Item as described and promptly dispatched. Delivered within 2 weeks.
Full set. Great Machine.