We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the balls don't roll down unless you push them all the time
The toy is super, I came in))) The baby also appreciated. Thank you! Shipping fast.
Fast shipping. The child is happy.
Cool toy, sat down and children and adults. it is better to take the largest. My son 1,4 appreciated, does not leave playing all day. Those who are younger are necessarily under surveillance, or in the mouth balls will stick
I liked the game to my son for 1 year and 3 months. The daughter of 5 years also played a little. Colors are different. I would like a little brighter. And so a good toy
A good toy, delivery about 3 weeks to the point of issue. The toy itself is strong, only the basket is slightly bent, the ball does not fly. The child 10 months interested for 2 minutes, everything, I hope will be older, will become more interesting. Balls are small, I did not dare give their child unattended
Funny toy the child liked
It was sent in an air cushion bag, so it arrived without breaking. Children also like it and play with it.thank you
Interesting toy, went less than a month, came whole
An interesting toy, bright, seven balls in the kit, I recommend to buy I like small children and older.
good
Cool toy included many balls
It came for some reason. It's like they dragged the Earth, but in general everything works, so wipe and Pater. Size Small
Good plastic, the only small
A good toy, I recommend to buy definitely.
Came without damage
Perfect! And fast delivery.
A good toy made of normal plastic, does not smell. 3 balls included. The child is 10 months old, we play with pleasure.
A good toy, we are 7 months old. 5 balls to a toy
The lowest platform is crumpled, so it's slightly unstable. And in general, Super Toy thank you.