Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошие игрушки, заводной механизм работает, сильного запаха нет. Единственный продавец который упаковал игрушки в пурырку
This is the best toys for the bath! the mechanism is easy to start! the child is delighted, very like the Penguin
Looks good. Packed nicely. Nothing broken. Hands are moving. Seems to work good. Need to try in a water how far it goes.
Looks good. Packed nicely. Nothing broken. Hands are moving. Seems to work good. Need to try in a water how far it goes.
Игрушки в целом нормальные, своих денег стоит конечно но не более того, качество на 4 из 5, обработка и окраска в редких местах требует доработки, в целом покупкой доволен! Главное теперь чтобы ребёнок в них играл
Игрушки в целом нормальные, своих денег стоит конечно но не более того, качество на 4 из 5, обработка и окраска в редких местах требует доработки, в целом покупкой доволен! Главное теперь чтобы ребёнок в них играл
Funny Toys, swim normally, but not long. Recommend.
Funny Toys, swim normally, but not long. Recommend.
Delivered quickly, came a little scratched, but for such money norms. Its functions perform perfectly)
Fully corresponds to the description, an excellent factory toy. There is no unpleasant smell of plastic, the plastic is quite strong in appearance.
A good toy as a child :) floats as it should, size more than expected that I really liked it, got there in 2 weeks with full tracking
хорошая игрушка как в детстве:) плавает как надо, размером больше чем ожидалось что очень понравилось, добрался за 2 недели с полным отслеживанием
Дельфин такой же как на картинке, отличное качество, быстрая доставка
Very cool toy. The truth of the factory is not enough for long.
Come with 15 days, the operation is turning a piece on back and it makes paws if fumbling.
❤Excellent crab! No small parts! The baby can be safely given.❤& Middot;
A cute crab, starts and Combs with his feet, lying on the back. There was no smell, made without complaints. I ordered for 219 rubles.
Потрясающая игрушка) милягу 10 месяцев и ему очень нравится . Теперь купание проходит ещё веселее . Качество отличное, отправку не задерживали , посылка пришла быстро. К покупке рекомендую
Son más grandes de lo que imaginé, muy lindos. Envío rápido, recomiendo al vendedor.
I arrive in perfect condition, very cute and entertaining