We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BeautifulIt was barely for my grandson, he loved it.
It's all very nice.
Cool little backpacks. I somehow thought there would be a little more, a bottle of water whether it is possible to put.
It's extremely tender, a little small but it was what I wanted. My baby loved it and came super early.
Handbag super for mobile Windows 1 rock up to 3 Sam those little negromistka akuratna small servtochki zukerochki
Nice bag. Bought for a children's phone. Small, phone and paper plates will fit.
Very cool backpack for kids and at the same time roomy. Clear for napkins, toys and snacks
A small backpack, a lot of it will not fit, but not a big toy can be put. The child constantly carries with him
Beautiful, my son is happy, pity q is too small
The backpack is sooo sooo cute but it's quite small (about the size of a hand) but it looks like it can fit kids' water/juice bottles, wallets keys etc. Seems sturdy and well sewn. Totally recommend it
Cool tiny backpack
It looked a little bigger but you're fine it fits the very pretty cell phone and I arrive fast two and a half weeks the according to this the tracking was still in Mexican customs
exactly as advertised
Everything is fine! Thank you very much!!! Baby happy
Thank you for goods
Cute equal to one picture could espisificar size as it is petty But otherwise well and get fast
Small backpack, suitable for child
Very well made, it is expected that it will be a little longer, but even better, child don't like wearing at all, and dragged))
Keep in mind, that very small backpack size
Is very cute! My baby is hardly I saw it would use LOL❤
Super recommend, is a pack, not a water bottle 500ml. Arrived super fast.
Priyshlo 14 dnіv
i am not happy with the print colour is little bit dull as compared to pic