Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product, my son liked. Good buy! (The product has good quality and my son liked very much)
Good product arrived long before and in good condition
Loved
Very easy to ride. Kids love it.
Very easy to ride. Kids love it.
llegó antes de tiempo pensé que eran más grande las fichas, pero igual a mis pequeños les gustó.
It came a little mistreated the box but out of it all perfect, it's entertaining and my niece liked it pretty much. At first glance I felt something small but at last it's a good size for a child
The whole opinion is disgusting. Packed so that there is no living place left of the box! I told you what I had for a present. In this form, you can not even give your children! Delivery is not by post of Russia, but DPD. And such a result!
Отличная игрушка. Детям нравится. Качество - хорошее.
Product exactly as AD. Arrived within 20 days. Excellent material.
Product exactly as AD. Arrived within 20 days. Excellent material.
Excellent and fun the cartoon was beaten but thank God what breaks Shi of the game
Excellent and fun the cartoon was beaten but thank God what breaks Shi of the game
Отличный и веселый мультфильм был избит, но спасибо, Бог, что разбивает игру
Ребёнок в восторге, но один нюанс шарики мелкие, играть только под присмотром. А так супер, лабиринт захиматный собирается
ha llegado el paquete algo golpeado pero no se ha roto.es mas pequeño de lo que se ve en las imagenes .pero en general esta bien
The package arrived battered, it was for gift, but it looks bad, they should be more careful about shipping. Happily there are no broken pieces. I don't recommend it.
Arrived on schedule, like!!
The details are many, the box was ruined, I thought to give for a gift, but now I doubt.
Designer for children over 3 years old, my immediately disassembled on spare parts Even the photo in the assembled form did not have time