Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This congratulations came very fast, well packed, properly with the request that requested.
Stock purchase. Durable okey.
The parcel came crumpled. The plane itself also has a crumpled back. Upset. Ordered as a gift.
Packed well, delivery fast, assembled, put-rides well but does not fly. Maybe the batteries need to be charged? Does not fly :(
Lucky no dents, then the picture in tail wing folded in come in four. Mic in box with Ubuntu Linux by imported from dents, picture looks like me girls how to recover the membrane membrane.
Flies, controlled, takeoff and descent is controlled only by the werewolves of the blades (there is no steering wheel height). Quickly used, on one battery sold 14 minutes, worthy.
It came to me in good condition I have to prove it fly but it comes with green led tapes it didn't take long to arrive
Works as described. Came with two batteries and charger.
Nice everything. Very fast recommended
Battery extra month should be used with more buy 봣 used, basic month also quite a long time available one-third dog add loader et is incredibly long-time available as the four. The exact time is safe material with 봣 or cold more than dog use day yuan-minutes is blown basic living as four. Stock commits to well play seeds. Well mountain bike: ~. Children involved with the wheel is also more 줫 cotton good target. Well, the front wheels fast 졋 fall on the ground floor when the wheel is with no high Loach four key
The box was mint, worried that it might be broken. But no, it's okay. The plane is very steep, flies quickly, it is controlled perfectly, the child really liked it. Serezha is 34 years old.
Nice entry-level plane. Flies confidently, even in the wind, I recommend taking 2 batteries. The control panel does not lose communication, it is perfectly controlled even from a distance of 200 meters. Falls in the grass-nothing breaks. I already have 10 times fell at a high speed. With pleasure I would buy more batteries, but I do not know where)
Just a wonderful plane for entertainment. arrived literally in 3 weeks, very satisfied. The main thing to get used to management. I recommend to purchase!!!
Good Airplane
Great toy, lasts forever in the air, long range reception and highly satisfactory
Very simple
It's all good, but it's been a long time
item as described. very fun and very robust
Thank you, everything is fine. In Pyatigorsk delivered in 5 days.
I like it much the same as the order.