Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Соответствует описанию, инструкция по сборке прилогается. Рекомендую!
Here are 4 packs this is a set. I came in a week. I don't know what's gonna happen here. Let's try.
Delivery as fast as possible, everything came well packed, each machine in its bag)
Everything came very quickly and during just the new year.
colis arrivé assez rapidement. Correspond parfaitement à la description. Je recommande le vendeur.
Отправили быстро, пришло все, выглядит так, как и должно.
Fast delivery ordered 12.11 a dotarło 29.11. Not yet unpacked but it seems all OK. Recommend salesman
Received without box
The kit came in a package. Did not open, because. They took it as a gift. Let there be 5 stars in advance. The parcel reached days for 20 in the collection package. Track was tracked to the Post Office.
Pending review.
Красивая игрушка, простые инструкции по сборке, маленький мини-плот, но мой сын прибыл очень быстро и хорошо упакован.
Toy beautiful, easy instructions for assembly, are small type Minicraft, but my son, arrived very fast and well packed.
Toy beautiful, easy instructions for assembly, are small type Minicraft, but my son, arrived very fast and well packed.
В то же время сын игры развлекательная работа, но вход в комплект ок детское шоу купил четыре ключа три выживших ребенка только покрывает шенилловые ставни, поддерживающие только Okey декорации
Yet the son of play Entertainment work but componentry is OK baby Show bought four key three surviving children only covers chenille shutters supporting only Okey ㅎ
Yet the son of play Entertainment work but componentry is OK baby Show bought four key three surviving children only covers chenille shutters supporting only Okey ㅎ
Это прекрасно, ребенок не перестает играть с ними.
It's perfect, the kid doesn't stop playing with them.
It's perfect, the kid doesn't stop playing with them.
2 Полумесяца в Латвию не очень хорошо
2 A half month come to Latvia not good
Super Lego, synu se power Libi, dekuji and doporucuji
Product, already delivered the gift, still not riding, found that could be more pieces.
Очень хорошее качество! Хорошие вещи. Части подходят очень хорошо. Инструкции легко следовать. Модели красивые и жесткие. Они снимают кусочки. Единственный минус в том, что шины легко снимаются, но это минимальный дефект.
Very good quality! Good stuff. The pieces fit nicely. Instructions are easy to follow. The models are nice and rigid. Spare parts. The only negative thing is that tires come out easily, but it's a minimal defect.