Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
 
Cute worth the money, it's more suited Darth Maul, because it is red, but is color changer, making noise. Can be used with just one of them, it's what I wanted. But if want to dress up for Dae עדיף buy one and the dual.
Swords Super!!! The baby is happy.
All right
Fast shipping, excellent product my enchanted son are suffering
Korea shipping 9th Day Little Schnauzer but one summer OK Button six times off.
The item is great, had been well packaging. Pero take long to get the product.
Very fast shipping, well packed. Now only be tried. Thank you
Cool swords! Baby happy! Recommend!
Thinking better than most elements
100%
In excellent condition and fast delivery
From 19.05 to 20.06 were swords to Moscow. Thank you! They burn, there is a sound-something they say, everything is fine. Batteries need their 6 PCs-3 AAA. Packing is super reliable, with inflated air.
Very good product for the value it has, it arrived after 2 weeks and is tough enough to beat by strong, my sister and I are very happy with the purchase.
as described, kids love em
It is exactly what the description says, the only paste would be that in daylight the colors are not very noticeable. But for the kids to play it is perfect. Use 3 triple batteries A. Change between 4 colors, pink, red, green and blue. It can be left in one color, but you have to press the button to reach the desired color, and the same to turn it off, you have to go through all the colors until you get to the end and it goes off. It has ignition and blow sound
I loooove them
I love it.
They arrived just in time and the truth looks even better in person than in the pictures here. The only bad thing to say I didn't like it was that it occupies 6 AAA batteries (3 on each side), but nothing that can't be solved⚔️
Exellent product works well as screens Be careful there is no battery :)