Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mat is wonderful, thank you
Удобная вещь, большой и толстенький. И ценник вышел отличный. Имейте в виду, на Вайлдберриз такие перепродают за 1500, лучше взять здесь. До Москвы с курьером дошло за пару недель. Спасибо продавцу, я довольна
Wonderful rug. Beautiful, warm, soft for falls. Surface texture: convex letters and numbers on both sides. Folds comfortably. Comes without storage bag, just packed in a package and into a paper bag. Thickness 8mm, 10 this probably consider convex letters on it. I should have brought the courier, but he was probably very busy and in a week he did not bother to bring. She took it herself.
отличный коврик, вышел 990р со скидкой
Amazing, fast delivery
Доставка быстрая, качество печати блекловато, толщина по факту 0.7 см, а не 1см как заявлено производителем. Габариты в минимальных допусках. Пошел на спор, часть денег вернули. По ощущениям тепло когда лежишь и играешь с ребенком. Просил положить сумку в заказ (ну мало ли), пришел только в прозрачном пакете.
Initially I thought that the mat would be slightly thicker. But in the process of exploitation, I realized that it does not matter. The mat is warm, it is convenient to clean it. I spend all day on it with the child. Very often if you need to leave, let's go to cook, then I take the rug to the kitchen, put the child and the baby is calm and I. Recommend to purchase 100%
Изначально думала, что коврик будет чуть толще. Но в процессе эксплуатации поняла, что это все не важно. Коврик тёплый, удобно его чистить. Целыми днями провожу время на нем с ребёнком. Очень часто если нужно отлучиться, допустим пойти готовить, то забираю коврик на кухню, кладу ребёнка и малышка спокойна и я. Рекомендую к приобретению 100%
Коврик просто огонь Без запаха,толстый,лёгкий,просто отличный!
Коврик просто огонь Без запаха,толстый,лёгкий,просто отличный!
Отличный коврик. Пришёл без повреждений. Доставка быстрая до Салавата за 7 дней.
Коврик хороший, не очень толстый. Но для игры ребёнку пойдёт. Запаха не было, упакован в двойную упаковку
Коврик хороший, не очень толстый. Но для игры ребёнку пойдёт. Запаха не было, упакован в двойную упаковку
Mat cool recommend.
Коврик отличный, доставка быстрая, единственный минус, что картинка на коврике с одной стороны не соответствует картинке на фото, поэтому минус звездочка, а в целом покупкой довольна.
Коврик соответствует описанию. Доставили очень быстро.
נחדר! Very good and thanks very much!!! 3 weeks!
Пришло на 2 дня раньше . Мягкий прикольно, но не так Ярко как на картинке. Пакет был порван(видео что ножки ровно чикнул) - но слава богу все целое . Будем прощать , спасибо за оперативность у нг.
Great mat
very nice mat!