Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is bigger than you see in the photo, But to me son loved it
THANK YOUUUUUUUUU my favourite weapon AND my favourite character PLUS they threw in a pin of one of my favourite ds characters I’m in heaven :.))))
Excellent exceeded my expectations
Very like, just like in the description
It was about a month, made of metal and therefore not easy, I would not hang it on the keys. The painting is a little lame for a couple with the size, it's some kind of long or flattened, but generally not bad.
Good, expected a little less. But from this it is much better, painting is slightly bad. But it still looks good.
Super corshun, only packed bad
alll good
Very good weapon feel like Xiao ^ ^ On this there are no liaps only on the bow on one side bad but thanks))
Description of the goods (so it is necessary to write?) good, even some details are (twisted handle), which is not visible in the photo. For me, this is a plus, although I ordered not myself, but I'm lucky most likely, it's completely smooth and painted well (I'll attach a photo, because the camera the camera Oh, you have to write... The only thing, I did not like that the packaging was badly crumpled, even another poster was strongly remembered (the order was folded into one). But, everything is whole and thank God, they did not deceive, everything is chic
Pretty, it came before I said it
Class I now have a spear of xiaoaoaoa, but I thought it would be a little less, and so in some places there are chips, but there is nothing to be.
I loved it, it came in good condition and it looks great, it looks good material, thank you very much.
There are small scuffs, but not critical. Delivery just over a month. Thanks for the keychain⭐✨
really cool I love it a lot!
Very nice room a little afraid that the paint leaves
Very pretty
the paint fell off on some places, but very good item regardless, great shipping time too.
ordered novas a keychain but to wear it in my hair, sits well, the metal is pretty good this sword sits better than spear, I suppose it's because of the curve, but also it's quite thicker
love it