Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great my first 3d puzzle ride in 3h30, 4h
Офигенно моя первая 3d головоломка монтируется за 3:30, 4 часа
ok
отличная вещь! но размер дробовика под руку ребёнка разве что. взрослому не дарите
excellent product, good quality
Very fast delivery. Looks good
realy funny toy. quality is good and its easy to build. fast delivery
Забавная игрушка. Качество хорошее и его легко построить. Быстрая доставка
Me encanto
Me encanto
Very fun to build an great quality cut outs. Perfect gift for children.
Item as described. Not the first time I buy from company. Used correct shipping. Arrived within less than a month.
Товар, как описано. Не первый раз покупаю у компании. Используется правильная доставка. Прибыло в течение менее месяца.
Externally everything is fine: the goods are well packed, the box is whole, not damaged. This is very pleased, as the toy is bought for a gift. I hope, with the complete set, no problems will arise (we will find out after the new year))
Внешне всё отлично: товар хорошо упакован, коробка целая, не повреждена. Это очень радует, так как игрушка куплена на подарок. Надеюсь, с комплектацией никаких проблем не возникнет (узнаем после Нового года))
I recommend, super easy to mounted, it was a pleasure to mounted the plan is well indicated. Each room comes in easily, 2 good time to do. Nice finishes.
I took it as a gift, after I add it. Otherwise all
Giao hàng nhanh, chất lượng sản phẩm tuyệt vời ⭐⭐⭐⭐⭐
3-5days arrived in only. W old son. So cool and continue carrying four.
That's a great thing. Took a cat scare. He didn't like it, it's good. Going fast, an hour and a half. Send without wax in the kit. Be ready to have silicone for lubricant or wax. The details are moving require this.