Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ótimo para crianças, veio bem embalado.
Adorei o brinquedo! Voa muito bem!
Awesome drone, the children are delighted, although the toy is noisy and the wind blows from it. Better play outside. I advise you to find it.
Great product do not hesitate to place order... Thank you for the seriousness
i love this its the 2nd one i have bought it works perfectly, the kids will absolutely love these i might even buy myself one !!! i highly recommended this store and the product fast delivery too so thankyou
perfect condition perfect time great technology amazing toy for kids
Produto conforme anunciado, entrega rápida, tudo certinho sem nenhum problema.
My grandson is very happy with this gift. We played together, that's great. The drone works well, you have to let it fly gently and you can play several people like badminton, but without touching it. The drone is packed in plastic foam box. There is a screwdriver, USB charging and two wings in spare parts. You can play it 5-7 minutes and after it is necessary to load it about 45 minutes. He's very good. The plastic is very resistant, it does not break when the drone falls to the ground. I highly recommend it.
Works very well being. When the battery is short, readily. Children child very like,
First order for dry well day did but, use time is shorter one in one order. Outside the Wire wind due to use more difficult but House in very well flew. Simple to use more long was if not readily this life is long ~ ~
Show this toy. It is in the air, and hand movement will empurando it up so the void between the hand and the toy. Super recommend.
Kids will like it. Work well, and, were shipped in only four per week.
good~♡
Shipping fast packing also unsure and operation is also well and children with this incredibly fond
Funny little beast, chewing, does not give up
Exactly as described, well packed, arrived in perfect condition.
Great toys, flies, great for child. fast shipping also.
Great toys, flies, great for child. fast shipping also.
It came quickly before the term of the foam foam Foam broken the drone itself remember but everything works the thing is cool only the child while he is afraid to order his son 1,7 months
Product cute for children shipping arrived within Weekly Country 10 all work great thx store :))
Shipping fast and commodity unsatisfactory. Kids too like I'm
잘 받았습니다. 10일 좀 넘게 소요한거 같고 작동도 잘 되네요. 아이가 신나 합니다.
Kids really adore this small machine body to force this incredibly or four. Taiwan family Rea.
10개를 주문했는데 개별 포장이 아니라 한박스에 전부오네요
Work well. When Jack and tight belly should harness. First time charging for rogue A-line real industry or ^^ Working time only longer if was not readily have but so is also cold dish ^^ good