Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, the child likes
worth the money, and looks solid
Good for my baby
Получено в форме и времени
Received in form and time a
Товар пришёл очень быстро, 4 д. Все целое, упаковано хорошо. Не едет. Минус в том, что конструкция очень легкая.. ребёнок, когда встаёт, переворачивает ее на себя( А так, как развивашка очень даже, много разных съёмных игрушек, которые можно использовать отдельно.
The goods came very quickly, 4 d. Everything is whole, packed well. He's not. Minus that the design is very light .. The child, when gets up, turns it over on himself (and so, as the developer is very even, many different shooting toys, which can be used separately.
The goods came very quickly, 4 d. Everything is whole, packed well. He's not. Minus that the design is very light .. The child, when gets up, turns it over on himself (and so, as the developer is very even, many different shooting toys, which can be used separately.
Не плохо игрушка не плохая... Есть хлипкие детали ну ребёнка устроит...
Не плохо игрушка не плохая... Есть хлипкие детали ну ребёнка устроит...
It's very light, you have to be careful that the baby doesn't slip.
It's very light, you have to be careful that the baby doesn't slip.
быстро качественно!спасибо
Fast quality! thank you
Fast quality! thank you
Соответствует 100%. Доставка в Германию занимает всего 10 дней.
Corresponds 100%. And it takes only 10 days to Germany.
Corresponds 100%. And it takes only 10 days to Germany.
Хорошо
Good
Good
Ходунки отличные: качественные, яркие, красивые. Пришли быстро. Есть небольшой минус на который я не обратила внимание. С первым ребёнком я брала похожие ходунки, у которых сзади крепилась фляжка с водой, как утяжелитель. Тут такого нет. Получается ходунки очень легкие, как в деле будут не знаю. Возможно придётся что то придумывать для утяжеления или они легко будут переворачиваться и ребёнок будет падать.
Walker excellent: quality, bright, beautiful. Come quickly. There is a small minus that I did not pay attention to. With the first child, I took similar Walker, which had a flask of water on the back, like a weighting agent. There's no such thing. It turns out the walker is very light, as in the case will not know. Perhaps something will have to come up with for weighting or they will easily turn over and the child will fall.
Well, how to say, music plays, tunes are sufficient, you can even play the piano itself only that music that is built-in, the phone does not play, only the sound of of, plastic in quality is not very hard, in the opinion of fragile, thin, but holds weight 10 kg well, calecha is adjustable that would The child was able to play, tighten the reject on stronger, you can split if you walk, such a price is not very much, maybe a maximum of 1500 because of the toys in in, but we are 8 months good, on the chest, height 70-80 somewhere, the store is good, sociable, delivery Express was, came in less than a week in the lower Novgorod
Точно как описано. Быстрая доставка