Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent figure!. The figure looks great, and it has good joint, I only had one defect in the right hand, but nothing that can't be fixed. Delivery in 10 days
Good figure only that looks fragile
A good toy. My son loved it. Really good for pretending that it is real spiderman
The amount could be a little better!
Very buenaa came with 5 or 7 days overdue xq ONE a mistake But recommend you expect in A very good toy Spiderman
needed some tweaks but totally functional afterwards
Is something small and a bit picky, their little hands are hard to put .. But is nice.
Very good, amazing, it is medium soft, sometimes the pieces can. Out, all are recolocaveis, great product met my expectations
Very good delivery in 11 days 7 pairs of interchangeable hands and 3 eyes cobwebs and backpack
Image-compliant figurine Attention all the same to the joint that look fragile
Very nice and very chidoooo
The figure is fine, it is nice and the order within 12 days delivery time. I give you 4 stars because the box is not the same as the ad photo, it is advertised with a screen print and brand. For the rest, thank you
In general I arrive well and fast, I arrive in 2 weeks but I arrive a little bit bruised the box
Received found fragile the fitting hand do much strength can break but willing well done
It's nice just that it's very delicate but the divine doll
The product arrived well before expected And my nephew is happy
My son was very satisfied with the toy thank you and arrived before the estimated time. Q good
Good figure ! Very poseable, lots of hands and love the web it comes with!! Came quickly and with no damage
The Urun arrived early from the specified day very much hos and guzel had no and no excision very nicely packaged thanks
Excellent figure, it should be mentioned that joints are somewhat fragile, but it was to be expected. The product arrived in very good condition, nothing mistreated and in only a week and a half. My conclusion is that if you want it to collect and pose only as my case is; It is a perfect figure.