Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took on the action for 250R, came the courier DPD to the door for 10 days on Sakhalin. excellent delivery. Toy without commodity packaging, but each piece in a separate bag, all whole without scratches.
The quality is excellent, the delivery is fast, the child liked
все как на картинке продавца, красивые!
Super!
Not the first time I take the waves from this wonderful store. The waves are original, though I take with delivery from Russia, and come in a regular cardboard box, but very quickly by courier. We need a box. This is a series of split, my daughter has long asked, here the price is 240 rubles with promik, I could not help but buy. ZD VB and ozone are 10 times more expensive! And do not doubt-these are originals, we have Volchek from here and the same presented from the house-the same! The seller is excellent, contact and responsible
To Krasnodar for 10D courier to work. I sent for 254r.
The top is very steep, but there is a drawback does not work to connect its halves.
все супер, привез курьер
Thank you
Волчок просто замечательный, по-другому не скажешь! Комплектация полностью соответствует заявленной. Ощущение такое, что по-качеству превосходят аналогичные игрушки в Детском Мире. Заказала 4 набора по-итогу. Думаю ещё парочку взять. Очень советую и продавца и товар. Супер быстрая доставка длинною в 5 дней в Пермь!
The top is just wonderful, you can not say another way! The equipment fully corresponds to the declared. The feeling is that the quality is superior to similar toys in the children's world. I ordered 4 sets of items. I think I'll take a couple more. I strongly advise both the store and the goods. Super fast delivery long in 5 days in Perm!
In the kit there was no key, and so everything is exactly as in the description and delivery fast
Fast delivery, don't know whether the original, but the material quality is good. It came in a simple box, when choosing the color, pay attention to this, there are options with the original packaging.
The second set of the younger son. the first in 5 years I sat down on the Infiniti necessary, the second at 3 also learned to run. I had to buy a second set. Excellent, almost unkilled toy. The main thing is not to lose the details. thanks to the store for fast delivery in Pyaterochka and discount.
Посылка пришла на неделю раньше. Как в описании, только чуть помята упаковка, но возможно наша почта постаралась.
Заказал экспресс. Неделя до Перми, шикарно! Первый раз получил заказ в Пятёрочке, пришла СМС о доставке. Упаковано в коробку с белой наклейкой. Набор отличный, два волчка, рукоятка, пускатель и ключ, всё оригинал, есть отметки производителя на пластике. Волчки можно соединять вместе и при вращении один выскакивает из другого. По цене со скидкой магазина вышло очень приятно. Ребенок доволен, играем второй день. Продавцу и службе доставки благодарность!
Ordered Express. Week to Perm, chic! The first time I received an order in Pyaterochka, there was an SMS about the delivery. Packed in white sticker box. The set is excellent, two waves, a handle, a starter and a key, all the original, there are manufacturer's marks on the plastic. Waves can be connected together and when rotated, one bounces out of the other. At a discount price of the store it turned out very nice. The child is happy, we play the second day. To store and delivery service thanks!
Очень крутые! Оригинал. Посылка пришла за 5 дней. Дети в восторге!
Nice toy
it's a bit difficult to split for kids but a nice toy.
Delivery in Russia three days by courier to the apartment. Quality is original. The child is delighted! Thank you very much