We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought it would be a little bigger but it is the size of one hand, which is still perfectly fine. The plushie is pretty well made, shipped with no damage, the shipment is REALLY FAST so nobody should have a problem with it.
Probably the most soft one and his head is very squishable
I keep bullying him
Looks exactly like the picture! Narancia is a bit smaller than i expected but still very nice. I Would recommend this product.
Looks exactly like the picture. Polnariff looks wonderful
It's very nice and small, I love it, I really love it. The shipment was fast.
Thank you I have long dreamed of them I will wait for them my baby
I love them! They look just like they did in the pictures and I’m very glad I bought them. I thought they might’ve been bigger so I was a little surprised when I saw them in person. Still very cute though and I recommend.
A little sticks чёлочка, but I would not say that this lack of Toy itself is very small
it's very good, best jojo toy I git so far (although it is my first jojo plush lol) VOLARE VIA!!!!!!!!!!!
Favorite guys! <3 came for the 21 day, early think could come before, if not a holiday :) umnichka, low he Bow: 3
item was a little smaller than I expected, but very accurate and cute!
I ordered a brunito and today I just arrived, arrived early and in good furniture state, previously had already ordered another stuffed toy in this same tent (giorno), recommend buying here 100% (they have some photos, Stan loona)
JOSUKE and ROHAN PRO GAMERS. They got very bn, they are nice and soon both
Good friend, happy
I love him he's soft and just like the picture
very cuteeeee. came in like 2 n a half weeks? pretty fast shipping!
Came a week later but it was worth waiting here already have the little children here re lanyard
Exactly like the image, well made, fast office. Recommended
I love him.
He so kawaii
I am in love I now have 24 microorganisms total and they fill my life with so much joy