Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super cute - doesn’t rise straight away, takes about 2-3 seconds. body softer to squish than head it’s so nice! there is a couple air bubbles under the paint layer but i don’t care
This beautiful doll will take 12. Days to arrive excellent material
The article came right, no problems, it's very nice <3 Information: -Its size is almost one hand -Be careful with the article even if it's for Crushing just the same isn't that it's too strong -Do not hold it squashed can be Compress -Here in Peru I get to the month
The parcel came, for two weeks, Bunny simpotichny, soft, pleasant.
Very great, wonderful! Well protected while delivery.
Funny soft thing
very cute and soft! just as described
To my daughter le Charm!!!!! Nice colors
très mignon
Super squishy but keeps its shape. Use as a stress ball for work. Very cute.
Feliz feliz
Chic thing
Very nice. Huge! Not sensed, smells a little bit maybe for being closed, hope it goes away…
Product conforms to the description. By cons it will not be suitable for tt small because very fragile, it is very easy to tear pieces. The expedition was fast, however the routing is very very long, more than 1 month to receive it.
Same as described and picture. Thank you.
Huele to durazno
just as described, cute toy for kids
Hdkakaksjfj
Pequeninho and in person the colors are a little darker but the niece loved, so thanks.
As all the specification
Parcel received in 12 jrs As on the pictures, my daughter is ravie :-)
Highly recommended Arrived nicely and soon. Really very happy thanks.
Shipping fast. Is like the picture. A little bigger than I imagined
Comply with the photo and nice squeeze but the finishes are a little bad made
This squishy is very nice and super blandito feel well is great, super soft. This is more Tough than the other to buy, perhaps because it is more compact, has not been torn no part of the hamburger. This great and also nicely