Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well. The water is about to go away. I think I need a big water bag.
Very cool toy.
Amazing money for value ! Great item will be ordering many more thanks.
Satisfaction with fast delivery Satisfaction with the product problem solution quickly and kindly The normal working product is satisfactory
Good water gun. Came in 2 weeks. Satisfied with the order!
Very pretty, very fast wine
It has automatic and semi shooting which i did not expect and very happy with. delivered in almost a month early with massive water capacity and good range. very good product!
Excelente gun
I ordered 3 guns for my kids, two with normal magazine and 1 with large tank. I recommend getting the bigger one as it lasts much much longer. really cool toy, my kids really enjoy the reloading feature. very simple to set up and use, instructions very good. I recommend
Cool stuff, kids love it)
Gun fire! I ordered three pieces, I will order more later
shoots about 3 meters. came with 2 water "clips" but doesn't last long.
J ORDERED WITH THE ROUNDMAGAZINE BUT ONLY 2 NORMAL WAS COMING,SAD.......
Instruktsiya zrozumila, came for the Ministry of Justice. 2, to be fair.
A chic water gun. Shoots far away with water. 3 meters calmly gets. The delivery is fast. All whole. Thank you.
love it. so much fun for the kids. very happy with the purchase
High Gun, the check was successful. There are flaws in the leak somewhere inside until I found out.
Super!! I am 33 years old and I am delighted!
Everything works, battery included, Shoots small thin streams I think the children will like it even though I'm a high dad too))
Works well. About 5m bell range.