Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный коврик, доставили без задержек. Коврик идёт без сумки, при покупке не обратила на это внимание.
Коврик очень понравился ребёнку, но особенно котам, их любимое место для сна, очень быстрая доставка до Ростова 11 дней
Thank you very much. Delivery is very fast 2 days. The mat turns out to be two-sided. Very satisfied with the purchase :))
perfect product. we get it very quickly
Mat Super! Delivered quickly, the color and description correspond! Recommend!
Ordered 13.11.21, received 25.11.21 courier to the house. Track tracked. Packing is paper bag. Did not open, because. This is a gift for the new year. Later I will add a review.
The mat is cool, I order the second one. Perfect for children, play on it. Paul's getting warm.
Exactly to the image. All right, very happy and more my twins. Super fast.
Dazzling! A little more thin than שחשבתי but large, cartoons on both sides, and have a lot of roughness anti-skid it mades
A good mat, very neutral and cute coloring. Came courier delivery, right to the apartment, very pleased! Came in 13 days. Bought for 1100, for this money the mat is just wonderful.
The mat came in 6 days in Nefteyugansk, brought home. Everything corresponds as in the description.
Delivery fast, courier brought straight home, ordered 11.11, brought 23.11, to Moscow, cool mat, I recommend.
Все отлично,коврик,как на картинке,доставил курьер.
I liked the mat very much. Thank you. Shipping fast.
Good product. It's a little late
It's fast ובדיוק like שהוזמן
Excellent mat, odorless, all whole, delivery very fast, thank you
Ordered 12.11.21G. To Moscow, brought the courier home 21.11.21G. Nice mat. Thank you!
Good mat: dense, in texture mixed (the child 3 months like to touch), you can change the size depending on the place (in the photo 2 the hem). Came very quickly (10 days before Novosibirsk), in a protective package.
Очень понравился коврик, соответствует фото, спокойная расцветка, тактильно приятный. До Краснодара за 9 дней
Коврик понравился, пришёл в Брянск за неделю, привёз курьер. Коврик большой, описание совпадает.
Excellent carpet, we use it early) bought for 1100 with discounts
Everything corresponds to the description. The mat is large, I would say huge, comfortable, warm, waterproof delivery mega fast
The mat is wonderful. Very beautiful colors, bright, but not obsessive, moderately soft. The surface is embossed, ideal for crawling babies. It is convenient to wipe and fold. Delivered the courier. The purchase is definitely satisfied, the only minus came with a small marriage.
Arrived in france in 5 days from Spain. It is top I recommend this tapi