Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wine in a week to Spain Madrid, brings a great variety of things and some are functional and even bring their batteries, very happy with the purchase
Items exactly as described and pictured. Few pieces are battery operated (included) and light up. Daughter absolutely loves it! Shipping approx. 2 weeks to Australia. Highly recommend store! A+++
This is the first time I 've asked for this kids' kits. It comes very complete, some objects have sound, lights. The hippopotamus can be changed by chopped teeth, for another 4 that they bring to leave his mouth healthy. The thermometer marks the temperature and brings light. It's super original and I recommend it. My girl is 3 years old and she's super happy! It has come to ME as complete in the image and in perfect condition. The doll is soft and perfect to measure for this simulator. I leave you pictures! I ordered it in green water and the color is exactly like the one in the picture. I love it!
This is the first time I 've asked for this kids' kits. It comes very complete, some objects have sound, lights. The hippopotamus can be changed by chopped teeth, for another 4 that they bring to leave his mouth healthy. The thermometer marks the temperature and brings light. It's super original and I recommend it. My girl is 3 years old and she's super happy! It has come to ME as complete in the image and in perfect condition. The doll is soft and perfect to measure for this simulator. I leave you pictures! I ordered it in green water and the color is exactly like the one in the picture. I love it!
It came very fast. Excellent Supplier. Thank you so much! My happy daughter!
It came very fast. Excellent Supplier. Thank you so much! My happy daughter!
This is the best doctor set to buy. There is even a balloon with an oxygen mask, a dropper, a tanometer with a spinning arrow. I'm happy. There will be a gift for the new year. The suitcase could have been bigger...
This is the best doctor set to buy. There is even a balloon with an oxygen mask, a dropper, a tanometer with a spinning arrow. I'm happy. There will be a gift for the new year. The suitcase could have been bigger...
Everything came quickly, the quality of the bomb, everything works, nothing is broken, I advise the store Thank you. Came a new mail
Just like in the photo
Just like in the photo
I ordered 17.10 came to Khabarovsk 7.11. Everything would be fine, but there is but, a toothbrush with a black fiber, which is stuck in plastic, pups, as if it were worn. The suitcase could do more to avoid deformation of items. Tubes are all pompous. The stickers are very crumpled. In general, a solid three. The siege was unpleasant.
I ordered 17.10 came to Khabarovsk 7.11. Everything would be fine, but there is but, a toothbrush with a black fiber, which is stuck in plastic, pups, as if it were worn. The suitcase could do more to avoid deformation of items. Tubes are all pompous. The stickers are very crumpled. In general, a solid three. The siege was unpleasant.
The set is very large, a lot of everything interesting is great. But the suitcase is barely closed so it would be good, of course, that the suitcase was bigger. Tetris laying back is very uncomfortable even for me, and what to say about children. Of 3 devices on batteries, one does not work. Let's try to change the batteries. I hope that's the only reason...
Super fast product execente! Thanks to the store. my niece was very happy I recommend this product my note is 10 to store
The box came sealed, but it was slightly opened. All items in it are not placed and several items were dirty. But in general, the set is good, bright items, there are three items with sound and light. To St. Petersburg, the parcel reached 11 days.
The box came sealed, but it was slightly opened. All items in it are not placed and several items were dirty. But in general, the set is good, bright items, there are three items with sound and light. To St. Petersburg, the parcel reached 11 days.
Sunduchek
качество хорошее,но очень много мятых,которые не исправить
Much better than expected! It comes very well prepared, differentiated the medical part of the dentist. Many of the objects come with sound and light, for the greater satisfaction of children who take it more happily. Many add-ons, the truth is that it is highly recommended.