Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great items fast delivery
How many pieces did not count, magnets are weak!!
Конструктор хороший. Яркий и магниты неплохие. Колличество деталей точно по описанию. Но! Возможно, продавцу стоит лучше упаковывать, так как пластиковый контейнер весь битый, рада, что содержимое цело. Хотя, с нашей доставкой, никакая упаковка не спасет(
норм набор, магнитится чуть слабее дорогих аналогов, но за эти деньги нормуль. упаковано в пупырку, коробки не помяты, почта меня пощадила.
Отличный конструктор, ребёнок восторге. Жаль только у коробки дефект, помятая.
The order came in 2 weeks. Packed well, the details are large, the magnets are good. The container is not bad, but apparently the latch broke during transportation, you have to buy another.
The designer is good, suitable for others, only the handle of the box was broken, but I did not buy for a gift, so for me it's not fundamental. I recommend the product.
All according to the descriptions, but the box, during transportation, was crushed and cracked.
I did not open it yet, I took it as a gift, I'll add it later, if I do not forget
Good designer. Everything is perfectly packed, in a container. Thank you
Все хорошо дети довольны доставка отлично все качественно
Delivery is fast, the box was primed, the quantity did not count
берите, интересно и для детей и для взрослых ))
Delivered on time but
Всё как в описании. Фигурки в пластиковом контейнере. Магнитики фиксируют детальки нормально. Сами фигурки довольно ярких цветов. Доставка три дня. Контейнер сделан из очень тонкого пластика. При транспортировке не лопнул, но помялся, товарный вид к сожалению потерян. В принципе нормально, можно покупать. С продавцом не общался, не было необходимости.
Magnet only in the center.
Super!!! It's whole. Full set. Shipping fast.
Everything is fine, but very thin and flimsy box, which is crumpled on the road (, you need to pack harder then. Bought as a gift and here do not give as it came But the designer himself is good!
Designer is good. Spoilt the impression of a broken edge of the box and scrolls from cockroaches in a bag with a rack
Ordered 12.12, received 22.12 parcel. Delivery DPD to the House (unexpectedly and pleasantly. About the delivery was reported for a day, then for 30 minutes Before delivery) The box is packed in a double layer of Pu coated polyethylene. the container itself is whole but visible meatballs. we took as a gift to our children. Therefore, it is not so important to us. The composition corresponds to the picture in the description, everything is accurate, there is an instruction (in Chinese). Magnets are magnetized normally (with the original is not familiar). Let's see how the figures will be collected. All elements are magnetic.