Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
неплохой конструктор. много деталек. запаха нет. цвета приятные.
Пришло в янао за 3 недели, заказывал 50 шт, за 1016 руб, пришло в контейнере, ребёнок доволен
It came to yanao in 3 weeks, ordered 50 PCs, for 1016 rubles, it came in a container, the child is happy
It came to yanao in 3 weeks, ordered 50 PCs, for 1016 rubles, it came in a container, the child is happy
Заказ до Питера дошёл за 4 дня. Конструктор нормального качества. Детали все на месте, магнитятся вроде нормально.
The order to Peter reached in 4 days. Designer of normal quality. The details are all in place, magnetic like normal.
Все отлично, за исключением одного но: коробка пришла сильно деформированная, придется искать замену, хотя предполагалась на подарок. Все детали пришли целые, их количество и форма соответствует заявленному, цвет отличается, но это не принципиальный вопрос для меня. Квадраты колёсных пар без магнитов, думала брак, а они оказывается просто защелкиваются и держат даже лучше, чем те,что на магнитах. Все инструкции естественно на китайском языке, но есть изображения, по которым легко разобраться как что построить. Доставка быстрая: заказала 21.09, забрала 13.10. Для полукруглых деталей с одним магнитом есть схемы плоских фигур, все указано в брошюрах. В целом покупкой довольна.
As in the description! Cool my daughter loved
Everything is fine, except for one but: the box came strongly deformed, will have to look for a replacement, although it was intended for a gift. All the details came whole, their quantity and shape correspond to the declared, the color is different, but this is not a principled question for me. Squares of wheel pairs without magnets, thought marriage, and they just turn out to snap and keep even better than those on magnets. All instructions are natural in Chinese, but there are images that are easy to figure out how to build. Delivery fast: ordered 21.09, took 13.10. For semicircle parts with one magnet, there are schemes of plane shapes, all listed in brochures. In general, the purchase is happy.
Everything is fine, except for one but: the box came strongly deformed, will have to look for a replacement, although it was intended for a gift. All the details came whole, their quantity and shape correspond to the declared, the color is different, but this is not a principled question for me. Squares of wheel pairs without magnets, thought marriage, and they just turn out to snap and keep even better than those on magnets. All instructions are natural in Chinese, but there are images that are easy to figure out how to build. Delivery fast: ordered 21.09, took 13.10. For semicircle parts with one magnet, there are schemes of plane shapes, all listed in brochures. In general, the purchase is happy.
Очень хороший конструктор, магниты крепкие, размер конструктора не мелкий, рекомендую
Дошло за 2 недели до МО, ребенок очень доволен, играл весь день. Покупала 2 конструктора, один на подарок, коробка помятая, её выбросила и купила в фикс-прайсе новую, презентабельную. Магниты чуть хлипче оригиналов, болтаются, держатся не так прочно, но и цена отличается в 2 раза)))По размеру квадраты, как оригиналы, треугольники меньше, диаметр не 5,6, а 5 см. В комплект входит инструкция, собрали много всяких фигур, здорово.
Reached 2 weeks before Mo, the child is very pleased, played all day. I bought 2 designers, one for a gift, a box crumpled, she threw it away and bought a new, presentable one in fix price. Magnets are slightly flimsy of originals, hang out, do not hold so firmly, but the price is 2 times different))) in size of the squares, both original and original. The kit includes an instruction, collected a lot of all sorts of figures, great.
Delivery is super, everything is whole and quickly arrived. The child is very pleased. Magnets are powerful.
We take the second time, the child is very gifted and not only the child. Shipping fast. Also the discount was good.
Excellent goods, delivered quickly!!!
товар пришел быстро, но с браком. одно колесо было бракованным. в итоге машину сделать не возможно. обратилась к продавцу, он попросил что то ещё оплатить для того что бы был присвоен трекер... я сказала, что мне трекер не нужен. мне нужно колесо. в ответ получила то же самое предложение об оплате. продавца не рекомендую. теперь про конструктор: половина деталей вообще никак нельзя использовать. круги, полу круги. есть элементы которых по одному. зачем они? ну тут сами виноваты - не опытность. теперь я бы такой набор не взяла. деталей много, а играть можно только частью нормально.
Good designer. Bright colors. Various shapes. Large size. Super fast delivery-to Petersburg for 4 days brought.
Delivery of 11 days to the Tyumen region.
размеры все соответствуют, к сожелению подарки под порченые (коробка помятая и колесная база не металлическая, как представлено на рисунке). продавец ответил, что это подарок. обидно :(
Excellent designer. Everything came whole and convenient that with a container for storage.
Отлично, даже не ожидал очень качественно сделаны, цвета приятные.
In Krasnodar for a week delivered, took in Svyaznoy, near the house. Took Max set, as a gift for 5 years. The box and the contents are whole. Packed well. They didn't play, they hid the gift. I did not communicate with the store. In the photo of the half-day, attached well, I think children will find and their use.
Quantity did not count, packing was not damaged, hope all exactly
Excellent designer!