Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent designer!
Shipping fast. Designer fire! Kids are happy! And I play with them myself. Take the biggest, you will not regret it!
Shipping fast. Designer fire! Kids are happy! And I play with them myself. Take the biggest, you will not regret it!
Отличный конструктор, дети в восторге , спасибо продавцу.
Everything came together, the details are enough, the children liked it) everything is whole, it is magnetized well later I will add
The best designer in relation to price-quality. The details are attached well. Size fits the original Magformers and magnet. Fast shipping.
Designer Super!! I ordered the maximum details as a gift to the child for a birthday, we collect all together. Thank you so much!!
Magnets in general are cool and the build quality is also satisfied with the exception of the magnets themselves.
Delivery SBER, magnets are sticky.
It came quickly, about 2 weeks in the Krasnodar Territory. The box is plastic with a dent, but the main thing is that inside. And inside all the details, all as in the description. The child is satisfied with me, too. In the kit a small book, there it is shown that and how to collect.
It came quickly, about 2 weeks in the Krasnodar Territory. The box is plastic with a dent, but the main thing is that inside. And inside all the details, all as in the description. The child is satisfied with me, too. In the kit a small book, there it is shown that and how to collect.
Looks great
Super!!! Thank you!!! Came quickly, the quality is super!
A wonderful designer, but the instruction is small
Good
Good
контейнер помят прилично(((
Very quickly came the parcel to Saratov. Quality is normal. But the original ones have more powerful magnets and bigger size. In the rest everything is OK!
A good designer, I'll order a couple more sets for large crafts
Despite the fact that the goods were delivered very quickly, and straight home, special thanks to the store, the magnets themselves are very weak, oooochen. There is something to compare with, we have a set of magnets bought in a children's store in the city. Compared to him, this product is nothing. Well that there is a free refund.
Wonderful supplier. Packed the designer in a box and a film. All gifts are in stock. 10 days delivery before time
Very weak magnets, cheapest materials and even boxing disposable :(
Cool kit, I liked it. Bolle Dear did not see, so there is nothing to compare. Delivery failed, it's sad, from the declared 10 days, went a little more than a month ordered from the Russian Federation...
Me and my son loved these blocks so much! He's 3 and he can spend hours building stuff out of magnetic blocks. Thanks for the fast shipping and high quality product!
Delivery to Israel 2 weeks! Everything corresponds to the description! They contacted the store so that they would more closely wrap up so that nothing would break during transportation, everything came to life and safety! The child is happy! The details are bright, beautiful and well magnetic! Recommend!!!⭐⭐⭐⭐⭐