Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived very fast, 16 days from China to Germany. Package and box were not damaged. It’s as described and exactly 100 pieces inside. I think the magnet is strong enough.
The parcel came very quickly, in a week. The store packed well, but apparently at the Post Office the parcel was stocked, so the container came mint.
Thank you very much to the store, the product corresponds to the description and came very quickly in 10 days. All details are in stock. The children are delighted.
The box is not in good condition,but it is ok ,it make a big journey.I have bigger to put all our magnet building blocks. super!!
With the magnet parts are we satisfied. The plastic parts are scrap! My child has directly the wheel with the own hands canceled, so weak plastic is it! Besides, one need at least 36 squares to the Ferris wheel to build!
The box comes a little touched with bumps. The material looks of average quality but for the price it is very well and fulfills its function. Thank you
Быстрая, отслеживаемая доставка с курьером до дома: почтой России EMS. В Новосибирск приехал за 10 дней, упакован был в несколько слоев пупырки, что не спасло контейнер с конструктором от вмятин, но не считаю это большой проблемой. Конструктор хороший, нормальные магниты, целая стопка карточек с возможными вариантами, контейнер действительно маловат, пластик тоненький, но в общем и целом крутое развлечение для деток разного возраста.
Fast, traceable delivery with courier to home: Russia Post EMS. In Novosibirsk came in 10 days, was packed in several layers of popirka, which did not save the container with the designer from dents, but I do not think it was a big big problem The designer is good, normal magnets, a whole stack of cards with possible options, the container is really small, the plastic is thin, but in general, cool.
Delivered quickly, the box is intact, the designer is good, large.
Looks good. Slightly less heavy and strong than the original, but falls well to cooperate
Fantástico!!!
The designer is good, but does not get one part for fastening the mill. Without her at all. Opened a dispute. Either for refund or send the item
The the blocks are so good quality so beautiful colours my kids are so satisfied and happy there is no damage everything is ok the box is small and so thin plastic I didn’t like it so long time delivery I ordered April 3rd and received on May 20th so long as a building blocks I highly recommended
The designer is good, the child plays, was tracked.
Very quickly, something about a week. The quality of magnets is good.
Packed well, but the box was originally damaged (photo). Sent fast. Thank you!
Excellent designer, everything is whole, everything is magnetic. Delivery is not fast, but it's worth it. In some details, magnets are less than necessary, but this is perfectly visible in the store's photo. For its price, excellent goods.
The box came very deformed
Конструктор привез курьер. Есть чем ребенку заниматься. Очень замечательно!
Super fast shipping. For a week in Latvia. excellent price and quality.
Delivery is very fast. I took the child for a gift. I think it's okay. Some magnets are weak, but I think it's okay. Excellent designer for such money
I am very pleased so that I ordered one more
I am very pleased
Magnets are good, children are happy, but bad packaging, all the details in the case are whole, and the stand for the Ferris wheel lay on top and came damaged. Delivery more than a month, the parcel was not tracked, received in the nearest SDEC.
Добрый день.Спасибо за быструю доставку!!! Конструктором довольна.Комплектация полная как в описании.Цвета яркие.Ребенок ещё не видел,заказывала к Дню Рождения.Коробка (пластик мягкий) чуть чуть помята,но это исправимо. Спасибо продавцу!!!