Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon. thanks for the fast delivery!!! The designer is happy. the complete set is complete as in the description. the colors are bright. The child has not yet seen, ordered for the birthday. Thank you store!!!
The child is davolen, the size of the items as well as Magformers, only the magnets are not so "intentional" clinging, but you can play and I advise the figures
The order was sent for a long time, the track was not tracked. Received the parcel, everything corresponds to the description. Thank you store. I hope the grandchildren like it. I took it for a gift.
הופתעתי favor זההגיע fast! Long no פתחתי it. I אעדכן.
We liked the designer adults. Let's see what the customer says. With some details will have to deal with the Internet. If it does not help, we will contact the store. Now about the main. The parcel came quickly: 1 month and 10 days. I wasn't tracking at all. I came from sdeck. The container is neat, but hlipenky. In general, everything is whole, clear and beautiful. Thank you to the manufacturer, the seller and everything-all!!! Until new meetings!!!
I received a completely different set. In zgniecionym package.
Product piece content well check should be unnecessary for Trestle most electronic products is imprinted on the Boulevard Oh long, genuine unnecessary to placenta random
Получили быстро, всё соответствует описанию.Правда упаковку помяли,а мне в подарок ! И посылка не отслеживалась .
We got it quickly, everything corresponds to the description. And the parcel was not tracked.
The designer is good, but the packaging is very damaged and will not work for a gift. Home delivery.
Everything is shipped well! I suppose kids will be happy having such a building kit.
The designer went exactly forty days to Krasnodar. The quality is excellent, everything is whole, the quantity is even one piece larger. The container is weak, but sustained, did not crack, as it was wrapped in a navel. The child is happy. Bought for 2400, everyone is happy, I recommend. I did not communicate with the store.
as described. magnets are a lot weaker than the original ones.
Коробка для хранения конструктора пришла помятая. Сам конструктор целый. Но хранить не в чем теперь, придётся что нибудь сообразить. Внезапно заказ пришёл в сдэк, а не на почту)
The storage box for the designer came crumpled. The designer himself is whole. But there's nothing to store, something to figure out. Suddenly the order came to sdek, not to the Mail)
Magnets are weak. The box came mint.
the blocks are good, but the box is broken, we need to find a new box for it
Thank you, everything came except boxing. The box is very flimsy, thin as tissue paper.
The box is damaged. Magnets are weak, but plastic is nice.
Magnets are weak, but in general a good set. Went a little more than a month in Rostov-on-Don.
The box got well, the container is crumpled, the lid has cracked, it's very offensive, the quality of the designer, of course differs from what is sold in children's stores,, The child is certainly pleased and this is the most important thing.
Broken one piece
Loved the toy, all right. Great quality, well packed.
The designer is excellent, but the box came with a broken lid. It is a pity, TK goes as a gift.
Designer cool, I recommend