Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verry happy with the order, works perfectly, bright, nice colors. Arrived without damage.
Perfect. Complies with the description. Fast and neat delivery. Children love
Everything is fine.
Delivery to Moscow 35 days. The elements correspond to the description, the colors are less saturated. The frame for Carousel is flimsy. Blocks are thinner than branded and magnets are much weaker. Wheel blocks without fasteners for magnets, and the seals will be erased through 10-15 uses, there are no axles for the wheels-side inserts.
The goods to Chelyabinsk reached exactly in a month, did not track, there was a notification from sdeca that the parcel can be picked up in the company's convenient department for you. The designer is very cool, especially for its price, the details are magnetic and keep together well, very bright, the child is delighted! But there is one thing but, the container for stored came pomyutaya, plus it does not moisture the entire designer.
Pads with magnesium are very good quality. Packed in practical box. Otrzymalam very quickly AND without any problems. Really are worth this price and therefore recommend sprzedajacego in 100%. Thank you.
Original lightweight magnet compared with sources.
Excellent designer, well kept. Delivery is sooooo long, more than a month. In the Mail, the box was good, but everything is whole.
Good product,
доставка была долгой, больше 2 месяцев. ящик довольно хрупкий, был завернут в пупырку, не повредился. по количеству вложений - всё совпадает. расцветка квадратов конечно практически одного цвета. брака и недочётов не обнаружено. магниты крепятся хорошо. рекомендую к покупке. спасибо продавцу
The child is happy, the delivery is 3 days, the child is super satisfied just for the birthday had time
The goods were sent for almost 3 months. Packed is not very good. The box broke. Everything's whole inside.
All right, kids love
Очень довольны, дочка играется все время.Пришло за 10 дней, привез курьер.