Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The son is collected for 6 years. I like it very much. So far, all the details are enough. Delivery is long, more than 1,5 months, not Trakala
Беспланая доставка в УА - мистєкспресс, 2 месяца (все заказы с 11.11 у них так ехали), с трэкингом печаль - больше месяца ничего не было. Большой пакет, плотно упакован. Пока не собирали - оно ждет ДР. "как раз успели" :).
Box No. All packed in bags and wrapped in a packing film.
Fast and neat shipping. Seller listens to
Thank you very much for your kind support.
Very good quality, the pieces fits smoothly together and the instruction is very clear. My kid is able to put it together all on his own. There is a good amount of details given it is made out of bricks. The remote motion is decently smooth, though it would be better if the functions can have separate control but can’t complain given the price. Highly recommended!
Very good quality, the pieces fits smoothly together and the instruction is very clear. My kid is able to put it together all on his own. There is a good amount of details given it is made out of bricks. The remote motion is decently smooth, though it would be better if the functions can have separate control but can’t complain given the price. Highly recommended!
Очень хорошее качество, части хорошо сочетаются, и инструкция очень четкая. Мой ребенок может сложить все самостоятельно. Есть хорошее количество деталей, сделанных из кирпичей. Дистанционное движение прилично гладкое, хотя было бы лучше, если бы функции могли иметь отдельный контроль, но не могли жаловаться на цену. Настоятельно рекомендуем!
Package arrived in good condition. However, the instruction booklets (4) are missing. That's why I rate this as a 4 stars. However, this is not the first time I purchased from Cada. Overall satisfaction is good - quality parts, good customer service.
Посылка прибыла в хорошем состоянии. Однако буклеты инструкции (4) отсутствуют. Вот почему я оцениваю это как 4 звезды. Однако, это не первый раз, когда я купил у Cada. Общее удовлетворение-хорошее качество деталей, хорошее обслуживание клиентов.
The designer did not come in full, there were not enough spare parts. The store is very slow to respond, I informed him the missing parts numbers, the seller promised to request in the factory. Total: did not send anything. Do not buy anything in this store, it is better to order the goods from the factory itself
Конструктор пришёл не в полном объёме, не хватало ряда запчастей. Продавец очень медленно отвечает, я сообщил ему номера недостающих частей, продавец обещал запросить на фабрике. Итог: ничего не отправил. Не покупайте ничего в этом магазине, лучше заказывайте товар у самой фабрике