Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Engraving and sticker is very similar with original Lego. Amazingly, kids are cool combat helicopter used to make felt much fun. The engine starts once everything application of flying camera helicopter:. really very much!
Engraving and sticker is very similar with original Lego. Amazingly, kids are cool combat helicopter used to make felt much fun. The engine starts once everything application of flying camera helicopter:. really very much!
Отличная игрушка, быстрая доставка. Но таможня открыть пакет с ножом и разрушила руководство.
Работает отлично, единственное, что запуск ракет идет с направлением, они стреляют при повороте. В остальном великолепно и весело ездить. Все фантастически.
Гравировка и наклейка очень похожи на Оригинальные Lego. Удивительно, что Дети Крутые боевые вертолеты, используемые, чтобы сделать себя гораздо веселее. Двигатель начинается, как только все Применение летающей камеры вертолета:. Действительно очень много!
All perfect thank you
Very good quality, works very well with two engines and pulls very well (I'm eight years old and realized alone) I soon finished my helicopter
Very good quality, works very well with two engines and pulls very well (I'm eight years old and realized alone) I soon finished my helicopter
Очень хорошее качество, очень хорошо работает с двумя двигателями и очень хорошо стреляет (у меня восемь лет и сделано сам по себе) я скоро закончил свой вертолет
It was very satisfying experience with this helicopter. Delivery was really fast, I was not even prepared to have it home so fast. Instruction and the parts were as always very understandable and high quality. Had only one problem, was hoping, that maybe there was a secret how to make it work. Remote control and the battery would not connect to each other, tried even to turn every electrical device off, so that 2,4 Ghz would connect, nothing helped, so I had to contact support. The only problem with the support was the time zone. But if you buy something from abroad, you should know about it. The problem was solved by sending me new remote and battery, it came also really fast, had only to connect it to the helicopter and everything worked. Helicopter itself is really big and awesome to construct it. Suddenly it cannot fly, well if you will throw it through the window ... :D I want to say thank you and wish you all the best.
It was very satisfying experience with this helicopter. Delivery was really fast, I was not even prepared to have it home so fast. Instruction and the parts were as always very understandable and high quality. Had only one problem, was hoping, that maybe there was a secret how to make it work. Remote control and the battery would not connect to each other, tried even to turn every electrical device off, so that 2,4 Ghz would connect, nothing helped, so I had to contact support. The only problem with the support was the time zone. But if you buy something from abroad, you should know about it. The problem was solved by sending me new remote and battery, it came also really fast, had only to connect it to the helicopter and everything worked. Helicopter itself is really big and awesome to construct it. Suddenly it cannot fly, well if you will throw it through the window ... :D I want to say thank you and wish you all the best.
Это был очень удовлетворительный опыт работы с этим вертолетом. Доставка была действительно быстрой, я даже не был готов, чтобы иметь его дома так быстро. Инструкция и детали были как всегда очень понятны и высокого качества. Была только одна проблема, надеясь, что, возможно, есть тайна, как сделать это работать. Пульт дистанционного управления и батарея не будут соединяться друг с другом, пробовал даже выключить каждое электрическое устройство, чтобы подключить 2,4 ГГц, ничего не помогли, поэтому мне пришлось связаться с поддержкой. Единственная проблема с поддержкой была в часовом поясе. Но если вы покупаете что-то за рубежом, вы должны знать об этом. Проблема была решена, отправив мне новый пульт дистанционного управления и аккумулятор, он также пришел очень быстро, было только подключить его к вертолету и все работает. Сам вертолет действительно большой и потрясающий, чтобы построить его. Он не может лететь, хорошо, если вы бросайте его через окно...: D Я хочу сказать спасибо и желаю вам всего наилучшего.
Delivery in 10 days. Model very nice to assemble. There is an elastic that makes the propellers continue to turn after the engine is stopped and the noise is really top. I recommend the model and the store.
Livraison en 10jours. Modèle très sympa à assembler. Il y a un élastique qui fait que les hélices continuent de tourner après l'arrêt du moteur et le bruit est vraiment top . Je recommande le modèle et le vendeur.
Super model easy to build
Super model easy to build
Супер Модель легко построить
Funktioniert gut bin zu Frieden. Gut ausgeglichen Preis, Qualität Anzahl den Steine.
The son collected the helicopter, all spare parts are present. The quality is excellent.
Сын собрал вертолёт, все запчасти присутствуют. Качество отличное.