Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product did not arrived but I had no problem with the refund process. The people area really kind. I would not mind buying from them in the future.
Очень красиво, как на видео быстро поворачивается и все. Очень быстрая доставка
Very handsome, as in the video goes fast tour and everything. Shipping very fast
Fit you.
Отличное качество
Excellent quality
Excellent quality
качество деталей отменное. инструкция отличная. сборка не сложная танк просто ездит.
The quality of the parts is excellent. Excellent instruction. Assembly is not difficult The tank's just driving.
The quality of the parts is excellent. Excellent instruction. Assembly is not difficult The tank's just driving.
Fantastic, Easy to control for 4 year old kid and remote can adjust speed.
Fantastic, Easy to control for 4 year old kid and remote can adjust speed.
Все по заказу, время доставки нормальное. Я доволен!
All as ordered, shipping time was okay. Am satisfied!
All as ordered, shipping time was okay. Am satisfied!
Ультра быстрая доставка. Упаковка тоже хорошая. Кирпичи выглядят хорошо, когда я строю их, я отправлю дополнительный отзыв, так как это мой третий набор CADA и первый моторизованный. Надежный продавец, обязательно куплю снова!
Ultra fast shipping. The packaging was nice too. Bricks seems fine, when I build it I will send additional feedback as this is my third CADA set and the first motorized. Reliable store, will definitely buy again!!
Ultra fast shipping. The packaging was nice too. Bricks seems fine, when I build it I will send additional feedback as this is my third CADA set and the first motorized. Reliable store, will definitely buy again!!
Забавная машина. Он работает как с пультом дистанционного управления, так и с телефоном. Конечно и качество? Детали лучше, так же от тех же аналоговых техников Лего и так как в описании машина катается крутой
Быстрая доставка! Супер цена и на первый взгляд высокое качество? T! Очень доволен товаром. Игрушка очень Sch? Не, фантастический мой сын и я играли полностью, и было очень быстро.
Funny machine. It works with both the remote control and the phone. Of course and the qualit? T the details is better, also from the same Lego analog technicians and since in the description the machine rides cool
Funny machine. It works with both the remote control and the phone. Of course and the qualit? T the details is better, also from the same Lego analog technicians and since in the description the machine rides cool
Mega fast delivery!!! Super price and at first sight top qualit? t! Am very satisfied with the product. Toy very Sch? ne, fantastic my son and I played entirely, and was very quickly.
Mega fast delivery!!! Super price and at first sight top qualit? t! Am very satisfied with the product. Toy very Sch? ne, fantastic my son and I played entirely, and was very quickly.
Обычная упаковка, все части кажутся там, спасибо