Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pieces are really small some has
Receive but still didnt use it
Very small details of course, but cool) I lay out unspecial
The set is excellent. But we did not expect to do such small ones, they are like a reduced version of Lego. But the child is still happy
I hope that everything is fine)
No parts not for the faint hearted
Everything is fine! Pretty small details. Everything was enough and a lot of spare. Advise!
OK
All perfect
Can’t wait to put it all together
Everything perfect very nice afternoon about 9 hour loose
will leave an additional comment once it's done to ensure all the pieces are here
It came to Dagestan for 12 days I bought for 950 rubles. Details are 3-4 times less than Lego, but collect interesting! Parts left after the assembly of two handful! Instructions for Assembly detailed collected with children for 2 days. The colors of the details are very bright. Recommend
Designer type Lego, only smaller size, the parcel came in time
The appearance of course is not Ahti, but in general for its cost is normal
Delivery time and product as described. Small parts
Delivery even before the deadline came. But the details are very small I can not even imagine how they can be collected, tweezers probablySome times 5 less nail. Slaps 39 size for a clear example
Very small pieces, it was time consuming to put together, but the result is good. My son was happy
Good set. The truth is the details are small. We got together with the child. Very interesting. Not yet fully assembled
Delivery in three weeks, whether the complete set will show the assembly))) bought a boy 6,5 years, one does not exactly collect, the details are very small...