We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good toy, the child liked, delivery 22 days to Chuvashia
Delight! Cool toy, very fun, I recommend!
Very nice machine! I bought for my home kindergarten, I think the children will be very satisfied. Everything works well, the mechanism is serviceable and easy for children. A small machine goes very far, it's great
It's beautiful we are delighted, very well wrapped and careful.
The toy really liked
All pratsuya, the little vedmedic wilittaya the great with the stringing on the tail. Shvidka delivery.
Funny toy. The baby liked 2 years old.
Thank you very much for the cute toy! Packed very well, everything came quickly. I recommend to buy!
Well, dugé kladina igrashka Daughter 1 Rik, similar
The boy came straight into the toy. Spthank you
Cool machine, I will definitely order more.
Cool, small toy. The child is 2 years old.
Arrived in good condition, very well packed and sealed. Recommend.
Everything is fine, the child is delighted.
Very funny thing.) A large inertial machine, small just on wheels. A small one needs to be pushed to the big one, then click on the tail and the small one will jump out.) It came quickly, packed perfectly.
Everything is super, goods are stuck
The toy liked, the child is 7 months old, willingly watches how a small toy flies out of the big one. Shipping and shipping fast
Fast delivery, I liked everything
Cool, well packed
Cool toy. Very cool. A small machine the size of a spiral box. You can choose to send via CDEC.
Yes, I'm good. Dietina's gonna take the lead. All the reception and all the pratzew came in, Douge Garno Bula is packed. Delivery 3 types to Ukraine.
The child liked it, only the door opens inconvenient, my child himself can not open, he is 2 years old and 3 months old.
Niece as bought the caustic non nicer! Shipping Days took!
It's all in the air in postomat 5. do not remove the package maybe a gift. Satisfied with the shopping.