Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took about 15 days approx, it was well packed, however in the photos it looks bigger, but it is very small. You have to see the different options well, because some bring more things.
Vegetables have magnets to cut and reattach, my daughter loved it
It's pretty, I just thought it would be bigger. Arrived earlier than stipulated.
It's so good that I want to buy all the material sets. I don't think I'm good at getting plastic.
Beautiful, great finish.
Very beautiful
Very good product, we love
Arrived on schedule. I did not open, as they are for gifts. It's smaller than I imagined, but it's great too.
Product is very good! But one of the fruit came with the wrong other half. A feather
I have not opened it because it is to give away
I loved
The color of the knife change, but it is very good, the size is boy but good for 3 years
quite good magnets are a bit soft. maybe velcro would be better. but it's cute.
The set arrived well before the delivery date, they look sturdy and are made of good materials. They are smaller than I thought but they are very pretty and well made.
Wonderful product and in perfect condition; as advertised! Arrived extremely fast and all right, I recommend a lot!!!!! Beautiful
Very good product matches with the photos everything Wooden loved
I liked it very much, the shapes, the colors, the texture, I will definitely order it again
It is painted wood but has no smell of paint, smooth to the touch.
Great. pity that the Lemon came with the equal parts. Then the IMA is not compatible.
Is exactly what I was looking for, different fruit (banana, kiwi, pear, apple, lemon, orange, watermelon and strawberry) made of light wood with a magnet in the center to see how it is from the outside and the inside. It comes with a wooden toy knife and a cutting board. The size is perfect for my 2-year-old daughter to play in her kitchen.