We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Toy, very playful and didactic, help part of the child's creativity and motor, nice to gift Arrived fast
Product came right, I didn't open it because it was present
I liked the product. It's a portable briefcase. Could come with more pieces. Some are missing to reproduce the items of the engravings that comes from demonstration.
Great, perfect for developing motor coordination, children's imagination. My son liked it and I played KK
Very big, arrived perfectly! Came as described and with plenty of little ones! Separated into two packages and delayed a few days
Thank you very much. Fast shipping.
Well packed Arrived in excellent condition Good material resistant
👍🏼👍🏼👍🏼
It's very nice, my niece loved it because she can make a lot of pictures and it's good size
Creative mosaic is a playful toy, a lot of fun arrived before 10 days, hard plastic toy, has mini pins that can be ingested, it is a sensational toy.
Perfect my 2-year-old daughter loves to play with it in kindergarten and is very entertained and arrived earlier than planned
Good morning received the package as described
The toy is fun yet fragile. I found it difficult to open and close the box.
Tam as the images. Comes with 2 sachets of different sizes. At the moment the briefcase works correctly.
I arrived super Fast 8 days only, very useful my son has autism will serve him a lot is recommended by his therapist immediately just arrived and he is already with him. Many thanks!
Really great product. Perfect for children and adults. The box was not secured, not even sealed, although all the elements are there. Recommend
Good game, has nice optiins to choose from
Everything is OK
He was a little late, but surely thanks