Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good toy. It came fast. It's just a little big for a four-month-old baby. It hits with the ears in the eyes.
came as described. fast shipping. recommended.
Ordered 18.10 came 26.11 in the Moscow region The bunny is big plastic. Silicone ears. Baby 4,5 months is not interested. We'll grow to her. Music cool
Музыка играет ,мигает и то хорошо,не олило конечно ,но за 400 руб норм
Cool toy, my daughter liked it) everything works, thank you!
Cool Hare, we liked the glow, 6 melodies and laughter when turned on. Adjustable volume (quiet/loud). Ears soft
The order was issued 31.10, 22.11 took from the mail. The toy is very cool. Everything works. Many melodies, as well as a set of sounds that are played with the help of easy blow about something. The face of the bunny and a circle with balls glow. Recommend.
норм.не очень громкий.но я думала размер будет по-меньше.дошло за 10дней в ситилинк
Cool, to perm for 6 days in general in shock very quickly delivered.
Perfect! Very fast delivery! Came in 2 weeks! Thanks
Very good analog expensive toy))) my daughter liked it
All Super
The toy is light, made well. Rubber ears, glows, sound good two modes. Works on two mesinchie batteries. In the kit there. It's been a month.
An excellent toy, the fact that it also has volume control is generally fire. I did not know that the toy is pounding from bumps, the child is not particularly interested yet, so I'm having fun myself. It's a pity that the part where the beads are late
A neném é muito pequenininha para entender mas ficou olhando vai gostar bastante daqui a um mês.
Super game!
Came bunny very quickly to the point of issue! To work, you need 2 finger batteries, everything glows, music plays... somewhere 5-7 melody options))))
Спасибо продавцу за быструю отправку и доставку. Как всегда все классно.
It's very nice, I lack to try the music, but it's for a gift., it takes 15 days is like in the description
очень красивая игрушка ребенок 3 месяца с интересом держит ее
A class Bunny the child does not melt with him.
I liked both the child and my mother;) I would like to of course more melodies, but as a whole everything is cool. Keep the toy comfortable in the children's pen, it glows and blinks, music and you can also torocht, and you can also ears silicone Chase
Nice bunny. When you shake, you make a sound. Two sound modes. Songs same type
The order came quickly, all as in the description. Without batteries, did not check. Looks good.
A wonderful toy, music plays, the toy glows, rattles like a rattle, and music can be done by yourself, it's cool, we really liked