Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy to receive a gift for my child
la entrega fue rápida y el producto cumple con lo que dice, la batería es recargable pero se tiene que sacar para conectarlo a un cargador usb. fuera de eso cumple y es bueno para regalo
Came quickly, works. Sharp and strong, the child is delighted. Machine on the battery, in the remote you need 2 AA batteries to buy ottelno.
Удалось приобрести эту машинку по очень выгодной цене.Машинка просто огонь,можно играть на улице и в воде, водонепроницаемая.Очень качественно сделана.При ударах об стенку трещин и царапин на машинке не осталось.Ребенку пока не подарили, ждём праздник.Муж в восторге проводит тест-драйв.Продавец общительный и идёт на встречу по решению вопросов.Рекомендую!!!Доставка быстрая.Коробка немного мятая,но это не критично.Инструкции на русском нет,в помощь гугл переводчик.
Came in 22 days, track tracked
The machine is good. The box is packed extra in pupyrku
The machine is good. The box is packed extra in pupyrku
The machine works. Whether I will work in the water I will know-I will write. The box came crumpled, but everything is whole. I ordered two such machines, in one in the kit there was a screwdriver, in the other there is no.
The machine works. Whether I will work in the water I will know-I will write. The box came crumpled, but everything is whole. I ordered two such machines, in one in the kit there was a screwdriver, in the other there is no.
Got the car. Bought for a gift.
Сначала я был настроен очень скептически. В прошлом мне не везло с покупкой автомобилей с дистанционным управлением. Однако машина потрясающая. Он делает все, что рекламируется. Двигается по суше и воде. Аккумулятор заряжается быстро, а управление простое. Я купил это на 5-й день рождения моего сына и ни о чем не жалею. Что ж, может быть, я не получил ни одного для самого старшего.
Super fast and excellent in water. We treat it to the river and use it when not near.
пока не вскрывала
I'm glad that things arrived early. However, the box was very crushed. Although it is for gifts, it is not a level that can be given.
Came a bistro but there is not enough failure to charge the battery. This is very bad. It's not cheap.
Проверили, вроде все работает, оценим после праздников. Но коробка пришла просто в ужасном состоянии, такое впечатление, что её через мясорубку пропустили. Когда достала из пакета, уже боялась, что машинка не выжила
The toy came quickly and in good condition, everything works. But the box, even under the packaging material, was strongly crumpled and torn in places.
Pasyka came for 13 days! The box is heavily crumpled! The machine did not suffer everything works!
My son, battery hard enough, walk well and achieved good distance, is as described walking on uneven terrain plus walk on water, up pool he walks. Very good product.
Really very cool and smart machine. About trips on the water I do not know yet, TK now winter. As for the work of the machine, everything is super, my 25-year-old child very quickly figured out how everything works)) instruction on the English, but with pictures, and a few The car is strong, hit the furniture several times, flew on the trampoline and fell, at least henna. Can safely ride in both normal and inverted condition. From the joystick to the control of the hand switches quickly, there is nothing difficult. Instruction how to control your hand is also available. For long distances have not yet tried. So far I do not see any minuses, the screwdriver is put by the way. Batteries if you need to buy yourself) Delivery is very fast, the machine came in about 1.5 weeks Bought for 1500 with coupon, cost 1700 ~.