Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order received but not yet open since it is a gift
Came well packed, with all parts. A great product.
I bought it 19/12 day, it arrived 30/12 day, Brazil São Paulo, it is according to description.
I will describe it. Cool Gras
As it appears in the publication and brings several extra cubes in case they get lost
Super Gras, plenty of great rosmir, ale the box came along with the pomʼyat, (I took it for a gift, then for a change the great mnus)
Part of the box all dented but I suppose it is normal coming from abroad the game has no defect you will find all the pieces and the game inside it is intact and arrived early and I am satisfied with the purchase
Think of a fun game, more than I imagined! Arrived before the deadline!
Very fun game my son liked
Thank you very much. The box came very crushed but inside everything was fine.
Game came missing the stickers, preventing playing using roulette for drawing parts
I wanted it as a gift but the box arrived so crushed that I can no longer give it away; They should take more care of the shipment. The game arrived 4 days before the estimated date and is as described.
I arrive before full time, thank you very much
Everything came right and super fast
Exactly what I ordered arrived, the box came a little hit but normal the internal product is intact
Excellent just what I asked for a very fun game and it is totally worth it
The delivery is very fast, the baby is satisfied, I recommend it)
Tsykava is not happy with gras, knock with a hammer, vibrati lid-with hush. Odine-mi dovgo could not touch and insert the ice, ale demand just a little thing, Todi trimite to buy.
I arrived very well packed... No less piece .... Everything is very good... I loved... And I arrived before the expected date... Thank you very much .... I recommend it
Liked it quite, came all the pieces, fun game