Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liked, large, ice cream softer than Kitty, silicone, in the dark glows a little. Both in their interesting, click norms. Recommend
Good:-)))
отличное качество. ребенок доволен.
very nice fast shipping
Perfectly the same description Super fast (when the supplier send), just post it takes to entregar..com size larger than expected.
Совершенно такое же описание очень быстрое (когда поставщик отправляет), просто отправьте его, чтобы он был больше, чем ожидалось.
Clip No: did. とどく repelled to do was very かわいかっ took
Bon produit merci vendeur
Good drink, no smell. 3 weeks to Ukraine
It's beautiful.
Very cool toys, arrived in 3 weeks, reccomend store
As described
Очень классные игрушки, прибыл в течение 3 недель, продавец
Perfect, product as described. Very fast delivery..
As in the photo, the only thing that in the photo did not consider the painted parts on the toy, I think soon will hatch... Paid as much 15.08.21!!!!!... Twice tried to open a dispute, did not give .... Got stuck 23.08. In Latvia and pipets... It came to the Mail only 27.10.21!!!!!.... Today is the last day of protection, I already thought the dispute to open and on you ..... Already did not wait .... The son is delighted!
Sooooo nice
Product such as photography my daughter was happy
The bag went a month to RB Minsk. The smell is unpleasant, I hope that it will fade. The size is small at all. But cool.
All super) the size is not big, the child is 1 year old just convenient to keep in the handle)
it is a very good toy my kids love playing with it they are really enjoying it is big enough even for adults who enjoy playing with this kind of pop it. let us see how much time will last. for now I definitely recommend it definitely I heard come on.