We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved, is beautiful. Eager to ride. Hope get ride my piece.
The product came very fast, I couldn't open it because it's a birthday present but as far as I can above the product came without bumps.
The product came very fast, I couldn't open it because it's a birthday present but as far as I can above the product came without bumps.
Продукт прибыл очень быстро, я не мог открыть его, потому что это подарок на день рождения, но поэтому я могу поверх этого продукт прибыл без ударов.
All super fast and well received!
Shipped not even 24 hours in Belgium. I recommend thoroughly.
Shipped not even 24 hours in Belgium. I recommend thoroughly.
Отправлено одновременно 24 часа в Бельгии. Я очень рекомендую.
great
I was looking for the lantern for months! It was always sold out before. Exactly like the pictures. Better priced than Amazon. It was delivered from the United States to the United States in 5 days. The boxes are in perfect condition. This is a gift, so I will write more when they are built. Recommend this store.
The product is correct but the broken box came i was for a gift It's come a day before, perfect
Продукт правильный, но сломанная коробка пришла, и это было для подарка Прибыл на день раньше, идеально
It came in a mint box .... For a gift exactly does not fit. Sad.
Delivery before expected and perfect packing
It came quickly to St. Petersburg. did not open, as a gift
Package arrived on time. Looks very good. Good. Not done yet. I hope it will work well
vou montar .. depósito digu.
Good value for money. The pieces come perfectly cut and the kit includes all necessary materials (ruler, screwdriver,.), minus wax. The most delicate parts include spare parts but in our case we didn't have to resort to any. It's a matter of being careful about assembling it. I will definitely buy another model again
Article arrived quickly. Deadline respected. Well packaged, it remains only to mount it.
this was for a gift and my girlfriend absolutely loved putting it together, it looks really good and she's very happy with it. just be careful as some parts can be quite fragile.