Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the material very much, the only thing that's a little small, but the material is good.
The child really liked the teaser. Holds two hands and gnawes.
Beautiful, clean, no odors don't pleasant, ring Wood מתפרקת and easy to wash. My daughter embraced the it's hand.
Good product szns odor Fast arrival in parcel bunched I recommend
It's safe and very quickly! Shopping happy
Very beautiful silicone teether as the photo)
As it is written. Your child will it to chew. Recommend.
The rodent is good. Colors as on the cortinka, but in places the paint was torn, or filled so, the marriage in general. But this is not very noticeable and the circles themselves are intact, so I did not shoot the star.
It's smaller than I thought but perfect for the hands of my bb, she's 6 months old and she enjoys biting her, I was afraid the balls will unravel, still when I give it to you I'm close
Just like the description, it came on time. It arrives perfectly packaged and protected. The 2 pieces of silicone have a very nice touch, the paddle-shaped piece has embossed figures, and the wooden hoop is very polished and very soft.
Such a cute toy!!
The product corresponds to the description, came quickly, the only color that in the photo is Burgundy in life crimson, but this is not a problem
I arrived in perfect condition I was not in the moment of delivery but they still left it, I liked it very much. And besides, I get there early, almost a month early.
Good teaser. Came as ordered. All as in the photo and in the description. I did not unpack, because I did not order myself. Was packed extra in a Duper. Recommend.
Teether looks inentyczniebjak pictured. Product complies with the description. Inside nicely wyszlifowany piece of wood
Very pretty rodent and small, as she wanted. In the photo it seemed more
So cute ! I love the colors. Very satisfied. Thank you
I love the finish of the material. It is very true to the product photos. The colors are just as they look in the pictures. It is a perfect teether for the teething phase of the baby because it is composed two materials; Soft silicone with different textures favoring the senses of the peque and allowing its cooling and, on the other hand it is made up of wood, this being a harder material to bite in the most annoying phase of the peque, It also allows your grip more easily.
The order arrived very quickly. Teaser cool
Very nice toy both on materials, and on colors. Came very quickly, thank you! I will order another as a gift to a friend