Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't describe how happy I am with the Skzoo, it's very, very cute, very well sewn and the details are perfect.
Pappy came with a little defect, had to sew, but in general, everything is fine, very cute
The curve is a little, one cheek is bigger than the other apparently poor libith bit bees :( now kvokka is not alone, he does not yet know that Lino O O
Everything is super simple on million I love hengin
Excellent Teddy is equal to the photo, arrived very fast.
Ooooooo soft, glitters, shining, I love it
It went long (to the Kirov region (RF) From orig. Ginny's toys are distinguished by the presence of cheeks and mustache of a different color (not beige. A pink) But sewn and stuffed toy cool& Middot;& Middot;
Super Han! A white thread with a suction cup cut off, nothing is visible on the top of the head.
Very cool, my pride, my love, stand this baby, and in general they are all the most powerful,
It takes much longer to arrive than the first time I asked, but it's very nice and good material, highly recommended
God see which baby <3 toy is excellent, came quickly (within a month), the threads did not stick out anywhere, all as indicated in the description I took my sister, she's pretty, I recommend
The seam is unfortunately not very good in some places. Well, it will.
Little One
Pretty!! Went exactly a month, for my city this is the norm so there are no complaints
The goods came without delays, quickly enough. Two weeks to St. Petersburg. There was no additional protection other than a bag. Stick out threads on clothes, but not much. The toy is soft and funny. The emblem on the T-shirt is visible, but lubricated. I bought it as a gift. Hope u like it.
My milashi, as I adore them. toys came in good condition, the threads do not stick out anywhere, stitched very well. Barnaul reached 1,5 weeks, did not expect that so quickly!
Cool, very like!!!!!
Adjacent z trishchki rizem noutdoor, and so all чудовo
Baby Chani came in a chic state)) threads do not stick out anywhere, sewed smoothly, all as in the picture. The only negative is the delay of delivery for a week (otherwise I'm happy, stente Strey kids, stente talent!!
Just a super wulfchan AI lov him... It's not the first time I order money would have ordered everyone... Another cool HR card Subin fell congratulations