Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is OK, only defective, one ear is half torn off.
Fast shipping. Good material, no smell. Smaller than I expected but good
Real sweetheart :))
Cool. There are small shortfalls, in the photo you can see, so as a gift you would not order. I did not understand what the numbers for, apparently, for beauty simply. We 6 months, would not say that the child liked it straight, played a little and everything. But the children are different, someone can come in))
Cool. There are small shortfalls, in the photo you can see, so as a gift you would not order. I did not understand what the numbers for, apparently, for beauty simply. We 6 months, would not say that the child liked it straight, played a little and everything. But the children are different, someone can come in))
Прикольный. Есть небольшие недоточеты, на фото видно, поэтому в подарок бы не стала заказывать. Не поняла для чего цифры, видимо, для красоты просто. Нам 6 месяцев, не сказала бы, что ребёнку прям понравилось, немного поиграла и всё. Но детки разные, кому-то может и зайдёт))
очень миленький олень, как на фото
I got a toy, I liked it, the child 1.4, let's see if it will play or not
Delivery to Italy 15 days, everything corresponds, very good toy
Delivery on time. Packed perfectly. The toy is super cool! Recommend.
Came in 3 weeks with the rest of the parcels. A good toy, the button makes a sound. Works without batteries
I saw a picture, I bought it. TK saw a photo of a child with a toy, about the size. What the hell is this? Very small. Put a normal photo in the description. Not all people get into characteristics, pipets.
Cute little rattle whether pink or blue
Good toy! Corresponds to the description!
A cool toy, the button sticks, and when on the harvest does not always write
The toy is interesting. Bright. The ears are soft, silicone, you can gnaw. It is not high, about 10 cm high. Drives and swings like a tumbler. And gremite.)))
Does not correspond to the claimed description. There is no button on the pool, the ears do not move, there are no balls moving on the side.
Small, strong. But the sound button does not work. The child did not like 6 months.
Very fast delivery and coordinated work between suppliers, several parcels delivered as one. Thank you very much. The product corresponds to the description, the toy is very interesting: it squeaks, the head cracks, the wheels twist and perfectly rolls and gets up. I recommend to everyone!
I loved it, very good material