We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very bright and beautiful socks, I recommend.
Toys are cute, ringing. But they packed so tight that when they opened the package they cut one of them. Seriously, it's barely stuck, huh? So be careful when unpacking. It came quickly.
Cool rustling ears, I hope do not climb after washing, and so I'm happy, came very quickly
Very large socks for babies, rattles are large, but not audible, quiet
Яркие, красивые. Шли долго
צעצועים מעולים, הגיעו דיי מהר! הילדה שלי בת חצי שנה הכל מתאים מעולה.
It came quickly. Want to receive income working remotely, then check out the site with the course anutavsmm.ru. Get income from home and spend money like I buy what you want.
Отличные носки с браслетами на руки! Качество хорошее !!! Уши у всех зверей шуршат во всех мордочках колокольчики внутри. Рекомендую! Ребёнок в восторге! Учитывайте браслеты на тоненькие ручки, нам полгода браслеты в притык.
Order in Belarus came in 3 weeks. My daughter really liked the socks. The muzzles call like a rattle. Ears are rushing.
They're very funny.
Вау! Просто супер классная вещь! Сама идея очень хорошая. Я в восторге! Одна из лучших моих покупок на Алиэкспресс
Socks and bracelets on the handles are bright, ring, on the child 3 M socks are bigger, in the game they fly a little, the bracelets are just right. The baby liked the update. Came with a delay of more than a week (the order was made 11.11).
I loved them!
Funny Toys) the baby is still small and can not appreciate as expected, but I think it will be interesting) the socks are still bigger, and the bracelets are just. Recommend
Good toys. Bright, the ears are rustling, the bells inside are not loud. Odorless, well sewn, the material is normal, HB.
They look fun, but ringing quietly
Wonderful rustles. Bright. The baby has not yet been measured, took for a gift. Delivery month.
its so cute
Nosochki without a heel, in the spout weak rattles, the ears flick (inside it looks like a flank))) the child is interested, curious about about about about
עוד לא ניסית אבל ניראה ממש טוב מחכה ש תינוקי שלי יגדל
Good handcuffs, only the child did not come in. He looked at it, went off and off.
It came quickly, everything is fine. Thank you!