Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Toy super. The child will be happy.
A wonderful toy, nice fabric, color. The child will be delighted!
The toy is wonderful, multifunctional. Holder and tail-silicone rodents (+). Heels and ears are rushing, it was a pleasant bonus, about which we did not know (+). The child is very convenient to keep the toy by the rings on the legs and neck of the giraffe, despite the fact that the toy is large (+). Inside the toy-Rattle (+). Well, a bright print! (+++++) Thanks for the fast delivery, only 2 weeks to St. Petersburg!
All as in the description.
Very happy with my order! Highly recommended
Shipment not whole month. Toy super. Recommend
Very cool giraffe, went to Moscow for 3 weeks in Postamat
Good toy
Great toy. Gremite, rustle. Bright, sewn perfectly! Before ECB went 2 weeks.
Me gustan mucho. Son bastante más grandes de lo que parece en la descripción. No he necesitado comunicarme con el vendedor.
Nice toy. Ordered 20.11.2021G. The order was taken at the Russian post office on 29.11.2021.
I was very worried about the condition of the toy because it's for the child! Toy with a label without a smell, sherudith as a rattle colorful very much (photo does not transmit brightness) × delivery bystrayazh very satisfied, recommend more
Very beautiful toy. To the touch I do not know, because I bought it as a gift. I hope the bullion will appreciate.
Garna, yaskrava and Velika igrashka. I came to schvidko. Super!
Точно как на картинке, яркий и очень интересный
Live generally cool!!!
מתוקיםםםםם
Классный !!!! Яркий , звенит , шуршит - все как детки любят !!!! Отличный размер , не маленький и не большой !!! Покорной однозначно довольна !!!
Отличный жирафик! Сыну понравился! И погрызть и поиграть здорово с ним!! Яркий и прочный!
Very nice. Thank you
God, I'm delighted with what cool toys)) giraffe just huge, bright, ringing)) in Krasnoyarsk came for 24, I appreciated it) I recommend
maravilhoso. filha amou recomendo o vendedor chegou antes do prazo marcado
Found beautiful Excellent material!!!! Came very fast Congratulations
Giraffe priyshov for 32 days to windows with InChI goods. Giraffe Duge similar, Meni special, dietini 3 city, Poki shchto like menshou raisin Legs and wushki rustle, kiltsya bryazkotyat, and in the heart balls bryazkotyat.
Funny such))) true, I with the size of a bulkhead, but draw