Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка супер быстрая!!! Игрушка класс!!!
Beautifull toy, baby loves it. Bigger than expacted.
Очень люблю эту игрушку. 5 лет назад покупала, и сейчас опять. Рекомендую. ❗спасибо за быструю доставку. раньше срока
Excellent, a good toy, my daughter counted delivery fast
Great bought for the whole family
Жираф шикарный, яркий, большой, мягкий, гремит шуршит, в жизни смотрится лучше
Very fast product delivery I recommend, the item is equal to photography and good material
Very nice, it took a month
Очень крутая жирафа, как на фото даже лучше , ребёнку очень нравиться , Доставка пришла очень быстро
really nice, just like the picture
Super bonito, excelente producto. Muchas gracias.
Perfect! Like the ad! Came well ahead of time, was for the day 21/08, reached 13/08.
I love it! Very beautiful, has mirror, the green leaf is soft material, perfect for biting, rattle rings and very eye-catching colors for the baby, will certainly be your best friend!
lindo
Really loved as pictured.
Beautiful goods, all as in the picture!
Beautiful goods, all as in the picture!
Потрясающие игрушки!! Очень качественные и красивые! обе шуршат, пищат))) однозначно рукомендую! Это нечто просто! Яркие, большие, мягкие! Малыши будут в восторге! Спасибо большое!
Amazing toys!! Very high quality and beautiful! Both shurshat, squeak))) definitely rumenduyu! It's something simple! Bright, large, soft! Babies will be delighted! Thank you so much!
Amazing toys!! Very high quality and beautiful! Both shurshat, squeak))) definitely rumenduyu! It's something simple! Bright, large, soft! Babies will be delighted! Thank you so much!
Ориентировался на отзывы покупателей. Игрушка мягкая приятная, есть зеркало, крылья шуршат, и гремит и пищит если хорошо сжать. Не маленькая. Крючок не удобный( Думаю что цена завышена.
Very good giraffe, came the color that ordered)
Very good giraffe, came the color that ordered)
Cute and big I love it
Cute, I get super fast though it's smaller than the others, this beautiful